Mark S.
Stratosphere security officer
I was checking in my hotel room and temporarily parked my vehicle in the valet to walk in and check in, as the signs in the front of the building instruct guests to do upon arrival/checkin. After check in I went to my vehicle to get 3 suitcases to bring to the bellman so I wouldn’t have to walk all the way from self park to my room with 3 suitcases. As I’m walking security officer John tells me I can not leave my vehicle in valet. I explained that I just checked in and only wanted to drop my bags off and agreed to move my vehicle. Security John allowed me to do so. At this time The bellman proceeded to tell me to wait where I was bc it would be a few mins since the other bellman had left the podium. I waited. While I waited I noticed and recorded 5 vehicles in the same area that were unattended. They were not parked. They were all sitting near to my vehicle. The whole time I was waiting “KEVIN THE SECURITY OFFICER” (whom I’ve said nothing too) proceeds to walk very close to me with his K-9 dog and literally followed me very closely (review cameras for proof) causing several guests to stare at me as if I had done something wrong. At this time I feel very uncomfortable and embarrassed bc of this. I still had not said anything to Kevin the security officer at this point. A couple mins later the bellman comes and gives me a ticket and takes my belongings and Kevin the security officer begins to raise his voice at me yelling. He was yelling at me as if I refused to do what the other security officer (John) asked. I had not refused any instruction. At this time I noticed several guests starring at me bc Security Officer Kevin is yelling. Antonio (the Bell man) Complained to Kevin security officer Saying there was no reason for the security officer (Kevin) to get that loud. Antonio stated He was very disrespectful and not necessary. Antonio also stated that he’s seen the security officer Kevin do this before and it’s a really bad look on the hotel. I travel all the time and have been in Miami NYC Los Angeles and Las Vegas in the last 2 wks and stayed at hotels in each city. I have never had any hotel staff treat me this disrespectfully and will make any and ever attempt to address this horrible experience so that it is rectified. I was completely embarrassed and uncomfortable during this experience. As a business owner of multiple corporations I would never allow my paying customer to be treated as a trespasser or someone who does not belong at my place of business. Please help me resolve this issue as I do not want to take further steps to get it resolved.