Lauren W.
Beware
I had a terrible experience at this hotel in October.! Upon arrival it took forever to be greeted and helped the self check in wouldn't work because we were checking in after 12 am. The room was kinda plain and dirty. 1-2 days into my trip I realized that my card had been charged $246. When we went down and asked they said it was for a smoking fee but the pending charge was listed before they even recorded the fee and the the supposed smoking occurrence. The lady said and your lucky our smoking fee is normally more than that. It was proposterous I know my friend nor I had smoked in the room. If we were smoking prior to them catching us why would it have only gone off once? We argued back and forth but they refused to return our fraudulent charges I was only supposed to pay the resort fees ($209+) with them returning my deposit. Instead I was charged an additional amount all totaling $650. And they don't care to help you. I have read so many reviews of people booking smoking rooms and the strat says once they are there oh we have u down for a non smoking room we can upgrade you to a smoking one? Then people with a non smoking room they put in a smoking room resulting in them paying to upgrade to a non smoking room and then they still have the audacity to add on a smoking fee due to the alarm going off... when clearly these people don't smoke paying extra to upgrade to a non smoking and then they still slap on more. It seems this is their tactic when someone books through a third party to make up for the difference in price. They also have no washcloths, dirty/dusty rooms, no free breakfast, or discount to anything in the hotel! And the pool closes at 6pm