The STRAT Las VegasReviews of stratospherehotel.com

This place is a rip off, they will charge you for things you can’t use. The staff will hassle you about timeshares, your entire stay. Both pools are closed but you’re charged a resort fee. The WiFi is horrible here, asked for non-smoking room but the entire hallway smelled like cigarettes. Room was clean but found a condom rapper on the side of the bed. All in all this place was horrible. Asked for a resort refund and they refused. Definitely wasn’t treated fairly. 10/10 don’t recommend.

Went here to play in the casino, pulled into the parking lot. Was met by a very rude young lady by the name of Achanti (not sure if correct spelling) Firstly didn't realise there was a fee to park, payable by card. I realised I had left my cards back at my hotel, so went to ask my husband if he had his, when the young lady glared at me and said, I'M SPEAKING AND EXPLAINING TO YOU... and I mean with attitude. I just looked at her and told her we would not be playing there, her reply was reverse out of the parking lot. What a dangerous manoeuvre we had to do, car's coming in and out and then having to do a 3 point turn in a narrow strip. She seemed to take great pleasure in seeing us struggle. I will never visit that hotel/casino again. They need to teach the staff some customer care, especially that obnoxious little madam.

April 18th - 22nd 2024. Stayed here with family as I was visiting for my birthday over the weekend. Everything was fine until I woke up at 4.30am on the 21st April 2024 to dripping sounds coming from my bathroom I walked over to the bathroom to find that my room got flooded there was water dipping from the fire sprinkler and the roof near the shower you could also see the paint bubbling off the wall due to water this was could of happened with the room upstairs leaving a tap on or a pipe burst. I was not impressed so I spoke to front desk and packed up all my belongings I also took VIDEO EVIDENCE of this flood happening in my room. It's now 5am getting to the front desk they upgraded me to a different room as they were completely sold out of the original rooms. Roll around the 22nd April 2024 around 12-1pm the day we are leaving. I spoke to the manager at the front desk about the situation which happened she said that I would be getting $304 dollars compensation for what had happened which I gladly accepted with her verbally. After returning home to the UK nothing has been refunded I spoke to the travel agents we booked with and they have been in contact with The STRAT Hotel and they have nothing on file about this issue which doesn't make sense. Surely something was written down as the general manager at the front desk took a while typing on her computer trying to figure stuff out. They have basically waved the case and closed it from my reading of the email from the travel agents today 16th May 2024. Really not happy with the quality of service provided by this hotel and the fact that my room flooded and this wasn't even recorded on file just doesn't make sense to me. I won't be staying here in the future and nor would I recommend it to anyone flying out to Vegas. I would also like to point out the whole place smelt like cannabis even in the corridor floors for the rooms which wasn't pleasant at all. The area around The STRAT Hotel is very sketchy DO NOT go wandering around at night!

HORROR! The room was so filthy we checked out after one day. Chose the option to have the receipt emailed, and later learned that the email sent to us was for the wrong room! Ended up paying for full 6 nights. Tried to dispute the charge and their response was "just because you have an email from us doesn't mean you actually checked out".

Checked into the hotel may27th and checked out June 1 2023,and today it's June 6 and the strat haven't even attempted to refund my $200 deposit back ending in card # 8524.My bank told me today the deposit hasn't been authorized by the resort yet because my deposit not pending in my account.I called the resort today and they said they see in their system were a deposit was electronically processed but said they sorry for the inconvenience, for not beginning the process of releasing my $200 funds back to my account.confirmation # R4230498661 may 27-31,booked through priceline(third party),but paid my deposit directly to the hotel in person.The strat 2000 las vegas blvd s 39104,need my deposit back asap,hopefully the hotel guest I spoke with today is processing my funds as mentioned in my conversation with him today

Charged me twice for my room, haven't replied. Edit: Had to use credit card company to get my money back, hotel never responded.

The "Rouge " show at The Strat Las Vegas is a "MUST SEE Show". It was absolutely fantastic. Very well choreographed , diverse and captivating. The lady dancing & frolicking in the large champagne glass was a dream to watch. All the cast were very talented & proficient show people. My husband and I absolutely loved it and was great value for money.

Top of the world restaurant is a must do stop for a great dinner and view! This is our second time in Las Vagas and we have went both times, it is that good. Service is fenominal and 5 star! The rotation is super slow and gives you the time to take in the view. Strongly suggest going right when you have the sun setting and into the evening so you may see both the city in light then transform into the night lights! Top notch place and a must do, it is expensive, it's is also worth every penny of it. Don't forget your camera! We will definitely be back!