The STRAT Las VegasReviews of stratospherehotel.com

Never again. Not a single thing in this so called hotel works as promised. Scams and lies are the standard they seem to run things by with as you end up paying for services that are not what they were promised to be and nobody in the staff is willing to do anything to help you when problems emerge. Not much of an relaxing holiday when every day you have to spend time to complain about basic things and all you get back is just people avoiding responsibilities and outright lying to you just to get rid of you at that specific moment. First of all we were sold an upgrade on our room when we arrived and it eventually turned out that the upgraded room did not differ from our original room in any other way than only a minimally larger bathroom, everything else was EXACTLY the same even though we were promised better accessories and what not. The room also lacked a lot in promised features, such as the safe in our room was broken. We ended up complaining about the safe for all throughout our one week stay. The staff kept promising someone would come and inspect the safe but that never happened, so we were left with no other option than to carry our valuables with us the whole week, which is not great in a city like Vegas. Also the wifi kept logging off for some reason and there were days that we weren't able to use it at all. Once again we complained about this and nothing was done regarding the issue. We were told to contact the wifi support (FYI this SHOULD NOT be something the customer has to do in my opinion) by phone, which surprisingly did not work in our room. Because of this we were made to switch rooms in the middle of the night, because "it's a safety hazard". Like nobody has a cell phone nowadays or anything. So we changed the rooms and were promised the same type of room we paid for in the upgrade but were eventually given a lower grade room than we originally had booked (This being the point when we realized we'd been scammed regarding the features of the upgrade). Once again the staff was more than reluctant to aid us in any way so we had to demand to speak to the manager who was able to at least refund the costs of the upgrade but we were still left with the lower grade room because "The hotel is fully booked". Needless to say that the safe and the wifi did not work in the new room either. Also we were lied to that the new room was "One of the lately renovated ones", which it certainly wasn't based on the obvious water damage the floor panel had suffered in the room and the 30 year old AC that made such a terrible noise it couldn't be used during nighttime. And to top all these lies and scams the biggest was the True Rewards loyalty program. It was a huge pain to even get the True Rewards card in the first place but the only points it gathered were the ones from slot machines, not from the restaurants, bars or anything, even though every single person in the staff verified that the said services do rack up the points and with a multiplier for that matter. Once again when we confronted the staff about the issue, no-one suddenly knew anything about this. I was asked if I had the receipts and when I said of course, they just replied that nothing can be done regarding this situation. So clearly they took a shot that nobody keeps receipts anymore and when their gamble didn't pay they just avoided the responsibility to do their job. Last but not least while checking out I made a complaint that nothing throughout our stay ended up being what we paid for or were promised and I demanded some kind of an refund. Big surprise the staff once again didn't know how to do anything so they gave me an email to make the complaint afterwards. And of course the email address turned out bogus so that's another lie for the pile. The guy didn't even know where the taxis did their pick ups at the hotel property so with that level of expertise what can you ask for, I guess. Long story short, don't waste your time or money on this place. Believe me you have better things to do on your holiday than to fight over every little thing that was promised but not kept. There's bound to be better quality hotels in Las Vegas after all.

If I could give them no stars I would I am extremely disappointed with my stay at the Strat in Las Vegas. The first room we were given had what appeared to be bed bugs in the sheets. We immediately reported it, and instead of making the situation easy, we had to pack up all of our belongings and drag our luggage downstairs just to get checked into another room. Unfortunately, things only got worse. The second room had an air conditioner that didn’t work. When I called the supervisor, Stefan, to report it, his response was, “Ma’am, we’re in a desert.” That is not an acceptable excuse. If you’re operating a hotel in the Las Vegas desert, then your rooms should absolutely have properly working air conditioning. Guests shouldn’t have to sleep in a hot room because of a broken A/C. Instead of showing empathy or trying to resolve the situation, Stefan was rude, dismissive, and unprofessional. The only compensation we received for dealing with what appeared to be bed bugs, moving all of our belongings, and then ending up in a room without working A/C was a $50 hotel credit. That doesn’t come close to making up for the inconvenience and frustration. If I could give it no stars I would. This was one of the worst hotel experiences I’ve had. Between the cleanliness concerns, broken amenities, and poor customer service, I cannot recommend staying here. There are too many other hotels in Las Vegas that treat their guests with more respect.

First off the room we got was Cold the Ac would not turn off so I texted the front desk they said they would send maintenance after a hour and a half of waiting i got in the shower and after I was standing in my towel the maintenance guy knocked and proceded to open the door. Then they tried charging me for smoking in the room a fine of over $500. I did in fact not smoke in the room they investigated and decided that I did not but in the mean time they had overdrawn my bank account and caused all kinds of problems on my end financially! So i will not ever stay at this Hotel again

This hotel is disgusting and dishonest. Our room was filthy: stains all over the toilet walls, food crumbs everywhere under the drawers, and a used medical needle under the bed. Absolute health hazard. On top of that, they sneakily added a smoking fee to our bill for a non-smoking room — even though I don’t smoke and don’t even drink. They tried to slip it in hoping we wouldn’t notice. If I hadn’t checked my bank statement, I never would have known. When we called them out, they had the nerve to accuse us of smoking drugs and lighting candles. I’m clearly not the only guest they’ve done this to. They only removed the bogus charge after we pushed back. This place is a rip-off joint that preys on guests with dirty rooms and sneaky charges. Do not stay here. Zero stars.

There was several problems with our room. First problem was The bathroom door didn’t close all the way - therefore 2 people not related needed to be sure not to be facing door when occupied. The safe was locked in open position, needed to get maintenance to fix. Took 2 hours to show up to room. The coffee maker couldn’t be plugged anywhere but end table by bed because outlets were bad on dresser where they put it. Then at around midnight the alarm clock went off and we couldn’t get it to stop. Called the front desk. No one came so after an hour took it to the front desk. They told me they couldn’t take it and I needed to return it to my room. And if it wasn’t there at checkout I would get charged for it. I told them to either take it or give me a new room. They finally called management and was told to keep the alarm and I wouldn’t be charged for it. The hotel is in need of a major renovation. No clear directions for our event, and concierge sent us on a Wild goose Chase. They don’t keep up with it. Only good thing I found was the valet parking and the bell boys.

CRAP! Upon check in they wanted to charge me for extortionate resort fees which were NOT advertised on my booking. Then they tried to charge for a smoke alarm fee of $566 as supposedly the smoke detector went off. Despite the fact I WAS NOT IN MY ROOM! And I do NOT smoke. There were no candles or anything that produce smoke in my room. THEN upon check out the white gentlemen behind the counter was discriminatory and rude and dismissive. I openly stated I have a disability and he was severely dismissive and rude because of this. Overall my entire stay was unwelcoming and a case of discrimination. Never again.

The comedy show there confirms that the comdiens were calling women horrible names and they were making fun of people who commit suicide!! The cab drivers are very rude and the customers on a whole are mean and nasty!! I will never come back to Vegas again!! And it is very expensive to eat here!! How can they treat people this way!! Very heartless!! I will never come back ever!!!

Beds were comfortable, but the pillows were terrible Disliked · The whole of the hotel is old and tired. No fridge or coffee facility. Smelly water was coming out of the bathroom taps. The bathroom shower curtain rail was coming out of the wall and was bent. The curtains in the bedroom were hanging off the rail. The door didn't lock. The room was dirty and smelt. The hallway carpet was so worn it didn't lie flat. The entrance to the hotel had a lot of people loitering. We had to walk through people smoking drugs, which made us feel unsafe. The area outside the hotel had a lot of homeless people.