StraighterLineStraighterLine is an online platform that offers low-price, online higher education courses that are equivalent to general courses required for a bachelor's degree. The American Council On Education’s College Credit Recommendation Service has evaluated and recommended college credit for StraighterLine courses.
StraighterLine (straighterline.com) has 777 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Education Services · Rockville, Maryland
Excellent
Education Services · Silver Spring, Maryland
Excellent
Education Services · Lanham, Maryland
Excellent
Education Services · Pikesville, Maryland
Excellent
777 approved reviews, newest moderated first
April
I gave straighterline a 5 star because it's a great way to earn college credit for student that can learn online. Unfortunately I have a hard time focusing with the reading material and absorbing it with everything else I got going on. ..
Aishia M.
I signed up for the course on my phone but when I tried to log into the course on my PC, it wouldn't allow me to log in, although I could on my phone, using the same credentials. I attempted to change the password but I never received the email. I ended up starting the course on my phone yesterday but now I can't log on, on either device. There is only 1 number for contact but no one was available to speak with me. I have to leave a message and wait 24 hours for a return call. I feel that there should be a more convenient way to contact the help desk or customer service.
Response from StraighterLineMar 10, 2026
We’re sorry to hear that you felt unsupported. Timely and clear communication is important to us. We’ve made improvements to our support processes, including expanded response coverage and clearer ticket tracking to reduce delays. If your issue remains unresolved, please contact the Support Team directly at helpcenter.straighterline.com and reference this review so we can prioritize follow-up.
ANDREA
The website was easy to navigate to pay and sign up. Once I started the course, I was looking for the progress to change after I completed the first topic. When it didn't, I sought help in the chat, which was a frustrating loop of asking the same question and not getting an answer. I retook the topic five times trying to figure out what I was doing wrong. I decided to wait the next day to call customer service. I talked to a delightful woman who answered all my questions. It turns out I wasn't doing anything wrong. The progress would only be recorded after I took an exam. Better instructions or an explanation on the website would have reduced my frustration and eliminated the need for customer service interaction. I am taking a lab course and while I was happy about the cost of the course, there are hidden costs that I wish I knew about up front. You have to order a lab kit from a different company. To save money, I ordered the lab kit for 2 courses. It was about $340 and about $27 for UPS ground shipping and no guarantee about when you will receive the kit. That is problematic in two ways. I'm on a timeline and this could cause a significant delay and the 30 days for the course have already started but I don't have the labkit to be able to do any work. The labs won't coincide with the course work and I will mostly likely have to pay for an additional 30-day membership because of this delay. The expedited shipping from UPS is astronomical. I think the overnight shipping was over $500. I don't think it is possible to know what lab kit is needed before signing up for the class so I expect you can plan for at least 2 months of membership to do a lab course. Grading of labs takes 3-5 days. These delays will likely result in me not completing the course in time to be accepted into the nursing program as soon as I had hoped. Since I've just been laid off and stripped of most of my benefits after decades in my job, getting this completed early so I could get in the program was crucial. I am hopeful that within 30-60 days I can make a more favorable review.
Response from StraighterLineMar 10, 2026
We’re sorry your experience wasn’t a positive one. We know how frustrating it can be when something doesn’t work the way you expected — whether that’s related to coursework, grading, billing, or credit transfer. That’s never the experience we aim to provide. We’re always working to make our processes clearer and more consistent, and feedback like this is an important part of that. Thank you for taking the time to share your experience and please reach out to our customer support directly if there's anything we can do to help.
Luis
Love it, thank you
gabriela
The website states that the credits will be accepted at felicia university.Got an email stating that they don't accept it.
Response from StraighterLineMar 10, 2026
StraighterLine has one of the largest transfer networks of alternative credit providers, with more than 3,000 colleges and universities that review and accept our courses for transfer credit. That said, transfer decisions are ultimately made by each receiving institution, and policies can change over time. We always recommend confirming transfer eligibility with your school before enrolling, and our student support team is happy to help guide that process. If you’ve encountered a discrepancy, please reach out so we can take a closer look at the specific institution and clarify the most up-to-date transfer information.
Samuel C.
Some technical saving bugs but for the most part I have learned a lot already and making progress towards my associates.
Na
Awesome was able to complete courses at my pace and get transfer credits for my school ! I highly recommend!!!!
Arati M.
recommended by others at the board of nursing. it also is easy to do the class at my pace in spare time without going into a classroom.