StoryReel StudiosReviews of storyreelstudios.com

I paid for (apparently) just a shorts video, which is fine. However the Facebook ad I found made no mention at all about 30 second short, and ONLY talked about the longer trailer and including 3 revisions. After I paid, I filled out the questionnaire. The questionnaire specifically asked me to provide a script for BOTH the 30 second and the long form video, which I did. Part of the questionnaire asked me to describe the voiceover I wanted. I provided specific emotional language and direction that I asked for. When I received the initial video, the work itself was pretty good quality. The voiceover was atrocious; literally sounding like an emotionless robot speaking. When I asked about fixing it, Irvin instructed me that I was not entitled to any revisions and that if I needed the voiceover fixed, I had to pay an ADDITIONAL $197 because it was "special request" or something. Let's keep in mind that I only paid $99 initially, so now he wants me to pay TWICE as much to fix a problem that they flat out ignored, and now are calling it "special"? Why would it take $197 to "fix" a problem that the original video only cost $99? I even explained how that didn't even make any sense since I could just request another whole video be made for $99 and STILL be under the cost to fix THEIR problem. Then, Irvin offered to just refund it for me. I replied that I did not WANT a refund and that I would just take the video as it was and fix it myself. Irvin, instead, decided just to refund it anyway. Totally unprofessional. Would not recommend this company to anyone.

Low advertised price drew me in, with the expectation that the first draft would reflect my brief. It didn’t. The video missed the tone and message entirely, and the ending even showed a dying scene, which was completely antithetical to the purpose of my project. When I asked for corrections, I was told I’d need to pay additional fees for revisions. That felt misleading given how the service was presented. A refund was eventually issued, but only after several follow-ups. Be very clear up front about what the advertised low price actually covers.