Patti G.
Communication alongside AI
It was good because I got in before the 3 adjustment guideline. AI does not replace customer conversation. It's so important to have more than 3 adjustments to get something that fits. AI is only a base start. Technology is good but it caters to those who know how to use it; ie stopping the video to make the comment for that moment in time. And waiting 2 weeks to get that information regarding how to comment. Nothing replaces human conversation and connection; yes it takes time to involve people. It's the customer's money; it's the customer's book; and most are new to the system; it's scary to not have enough conversation about the content. I do like the trailer; however, I wasn't going to spend any more money on it and perhaps still not get the details that I'd like. It's AI and space/time was limited and adjustments effect other things. I think the staff respond professionally and are courteous and friendly.
Response from StoryReel StudiosFeb 18, 2026
Thanks for the great review, Patti! We wish you all the best with your book.