Story In SteelReviews of storyinsteel.com

Response from Story In SteelAug 8, 2026

We’re sorry your experience fell short of what you were promised. You should not have been asked to spend more money to correct an issue with your order, especially after clearly sharing your concerns. The lack of follow-through and extended turnaround time are also not acceptable. Please send us your order number through Trustpilot so we can review what happened and work toward a fair resolution. - The Story in Steel team.

Response from Story In SteelAug 8, 2026

We sincerely apologize that your order did not arrive by the promised Christmas delivery date. We take full responsibility for failing to meet that commitment and understand how disappointing this was, especially if the item was intended as a Christmas gift. This is not the experience we want any customer to have. Please share your order number with us through Trustpilot so we can review what happened and work with you directly to make this right. - The Story in Steel team.

Response from Story In SteelAug 8, 2026

We’re sorry you were left without a response, particularly when you were trying to confirm a promised delivery date. You deserved a timely and straightforward update. We understand how frustrating this experience must have felt. Please send us your order number through Trustpilot so we can investigate the communication failure and provide you with a clear update and resolution. - The Story in Steel team.

Response from Story In SteelAug 8, 2026

We’re sorry the wait caused concern about your order. We did respond to your messages, though we recognize that our updates may not have provided the clarity and reassurance you needed during the busy holiday period. According to the tracking information, your order was delivered in time for Christmas. We’re glad it arrived before the holiday and appreciate your feedback about the communication experience. - The Story in Steel team.

Response from Story In SteelAug 8, 2026

We understand how stressful the uncertainty was, especially after you paid for expedited service and were expecting the order before Christmas. We’re sorry the design delay and lack of clear updates caused you to believe it would not arrive in time. According to the tracking information, your order was delivered in time for Christmas. We’re glad it arrived before the holiday, though we recognize that our communication throughout the process should have been clearer and more reassuring. - The Story in Steel team.

Response from Story In SteelAug 8, 2026

We’re sorry for both the disappointment with the logo placement and the lack of follow-up after we contacted you. We understand that the branding affected your enjoyment of the finished artwork and should have been communicated more clearly before approval. Based on feedback like yours, we have since changed this practice and no longer add our branding to our artwork. We also should have followed through after offering to make things right. Please send us your order number through Trustpilot so we can review your case and work toward a resolution. - The Story in Steel team.

Response from Story In SteelDec 7, 2025

We are truly sorry for what happened. A mix up like this should never occur, especially with a memorial piece that carries so much meaning. The damaged packaging and incorrect item are completely unacceptable and far from the experience we want for our customers. Our team has already reviewed what went wrong and reached out privately to resolve this with you directly. We are committed to making sure you receive the correct piece as quickly as possible, and we are taking steps to prevent this type of error from happening again. Thank you for bringing this to our attention. We appreciate the chance to fix things and restore your trust in us.

Response from Story In SteelAug 9, 2026

We’re truly sorry your anniversary gift arrived too late for the moment it was meant to celebrate. Although the portrait was ultimately delivered, we understand that timing is part of the experience, especially for a meaningful occasion. We also should have followed up after telling you we were investigating the stalled shipment. You deserved clearer updates and better support throughout the delay, and we take responsibility for falling short. - The Story in Steel team.