R D.
Second to none!
On so many situations, and concerns, this company did everything to make it right. I didn’t like the first rendition, they corrected the image. I did order one from another company in China, i didn’t know where they were located. The image they produced was a poor design and product. There was a delivery issue, and I gave the currier the benefit of doubt. Maybe it will be delivered the next day. Story in Steel was already preparing a replacement. Without hesitation, when it was obvious an issue occurred, the new image was produced. Here’s where they went above and beyond my expectations. I put the order of names wrong that appeared on the frame. It was corrected at no charge. I readily admitted it was my error. Now that’s service!
Response from Story In SteelNov 17, 2024
Thank you so much for sharing your experience! We’re beyond grateful for your kind words and for trusting us to create something special for you. At Story in Steel, we believe in going the extra mile to ensure every customer is happy, and we’re so glad we could exceed your expectations. Your story highlights exactly what we strive for—making things right, no matter the situation, and delivering not just a product but exceptional service. Thank you for allowing us to be part of your journey and for recognizing our commitment. We’re here for you anytime! —Story In Steel Team




