Cody A.
Storenvy - Sweet Lady - Refused return/refund
I ordered a wedding dress that was supposed to be made-to-size based on measurements. It came miles too big, which I could have worked with, but it had a visible seam around the waist where it should have had a hidden seam. It was supposed to be A-line but hung like a ball gown. I contacted other makers of this same dress and they confirmed that it should have been a hidden seam. I purchased from this seller because they had a reasonable return policy posted. At first, I was offered a return with full refund, or keep it and get a partial refund. I opted for a return and was then told that, because of COVID, they weren't taking and returns or doing refunds. I had to buy a different dress and am out $240. I wish I had seen these reviews before I ordered. Don't risk it!!
Response from StorenvySep 4, 2020
Sorry for the trouble! Please send us the details to [email protected] so that we can reach out to the store that you purchased from on your behalf.



