StorenvyReviews of storenvy.com

OK if you don't care WHEN you receive it. Company ships from Europe and have been waiting for pkg to arrive in the US for over 3 weeks. (sigh)

Was reading the comment complaints of Storenvy and I want to know why people are taking their complaints out on Storenvy? Because Storenvy is just the platform for businesses to have there online store and if people are having bad experiences then people should be contacting the individual store you bought a product from. This in no way makes Storenvy a scam. I think it's bad to be giving money to anyone and not get what you paid for. If they promised an email confirmation then they need to deliver what was promised. As a store owner myself, I believe in customer service and giving a customer what they paid for. I see this all the time people wanting to take their complaints out on the platform instead of the business they bought the product from and not reading the individual store's fine print and policies.

I bought a coat off Peachyamo, there are many stores like it with cute looking clothes that are a decent price. However, it seems to me that after my own experience and reading other reviews, these types of stores tend to not deliver their merchandise, sadly. I was patient knowing that it would take a while to ship overseas however, they did say at the longest 16 business days, it has been almost a month and a half since the purchase was finalized. Storenvy told me the order was shipped once the store had reported it as such but I noticed that the tracker that I paid two extra dollars for said otherwise and USPS said that the order did not exist within their system. So I messaged the store a few times with no response then messaged the Storenvy customer support. So far they have been helpful but have not seemed to have gotten a response from the store either. So I filed a dispute with my bank and it should go through, if not I trust that Storenvy should be able to get my money back ( I hope.)

About my last review, I didn't get the package but I DID get a refund after contacting storenvy. Not the people who ran it UNTIL i contacted the site. Refund came quick. Storenvy was nice. Will definitely do my research before I ever (If I use this again) shop on there. Youtube reviews do NOT count because most of your favorite youtubers are sponsored by the company.

Ordered some laptop decals from a store called Vinyl Therapy. While I received one of the decals correctly I was waiting on another for over 2 months. I tried to contact the store multiple times within this time and did not hear back. Finally, after 10 weeks of waiting I received my order....and it was completely wrong. Nothing like what I ordered, I'm fairly sure I received someone else's order by mistake. I tried contacting the store about this and requested a refund as I did not want to wait another 10 weeks for the correct order. Never heard back from the store despite contacting them through multiple channels. I finally decided to contact Storenvy customer service directly to inform them of the issue. I received a response that said they would get in contact with the store and try to resolve the issue. That was the last I heard from them. I notice the store is no longer running but the lack of support was incredibly disappointing. There seems to be no accountability for sellers and little effort put into protecting the customer. After 4 months of chasing this issue I decided to give up and forfeit my $15. Unfortunately, the lack of support I received from the Customer Service team means I won't be buying from here again.

The site has stores within itself. I made a purchase in September. At the end of october I had tried to contact the individual store because i had not received my package, they told me to wait a little longer because it does take longer to deliver to other places. It is now December and I tried to contact the site's customer service. I got an email saying if it has not been over 45 days i can file a dispute. It had been over 45 days so i asked if there was another way to fix the problem, still no reply. I'm still waiting to get a refund, or even my package. Ridiculous.