TPO Mobile USAReviews of store.tpo.com

Love the reception and the price! So happy for the charity component. There were some trouble setting up my phone connections but seems to be worked out now.

Best service for the value that there is, period.

I am in New York City. In Sept of 2017 I tried their "Kind" plan for 1 month which only cost $16 dollars (I was charged $19.77 with taxes and fees). That plan includes unlimited texts, 1000 minutes, and 500MB of 4G LTE high speed data. Of course I had no problem with texting. The first 2 phone calls had perfect quality but after that every phone call for the remainder of the month had good quality only for the first 10 seconds; after that trying to maintain a connection was useless. For the entire month I only got 2G data speeds which is practically no internet service at all. I never experienced 4G service. Their email tech support kept telling me to try different APN settings which I tried but nothing worked. Finally I gave up trying to use their horrible service and asked for a refund but they refused to give it to me. A friend of mine who works for the FCC (Federal Communications Commission) said Tmobile has taken on too many MVNOs (Mobile Virtual Network Operators), one of which is TPO, and as a result there is not enough bandwidth for all the customers to receive satisfactory service. Tmobile's primary customers (high priced plans) are getting high priority while their low priced plan customers are getting medium priority. Small time companies, like TPO, are at the bottom of the ladder getting the lowest priority (poor service). He said this will only improve when 5G internet service rolls out in about 2020. Before that everyone should stay away from most MVNOs like TPO. He also told me to file a formal complaint with the FCC to try to get my $19.77 back. I have done just that and I am waiting for the FCC to reply and act.

I have had three lines serviced by TPO in my family. I changed the credit card on file for automatic payments (the one on file expired), but was charged more when I made the change. I called and asked for an explanation from the customer service. The answer was that the taxes went up. As I was challenging the rep on how the taxes when up in just one day, she already charged the new card. I said if I did not have a satisfactory answer on the unexplained charge, I would leave along with the two other lines. She would neither answer my question, nor show any flexibility in crediting my account for the excess amount. So I told her that I decided to leave. She then puts a "fraud alert" on my wife's line so when she called to get a PIN for porting her number, she was unable to do so. Not only do they have a poor security for account authentication (your name, physical address, and e-mail address are the credentials needed to authenticate over the phone, where at least 145,000 US residents have this information compromised), if there is a "fraud alert" on your account, you would have a very difficult time to authenticate yourself as the rightful owner of the account! So rather than using meaningful and unique authentication methods, their weak system becomes a tool for them to harass you on the way out - as they do not have a proper way to identify, they resort to tedious methods of on-the-spot gut-feeling. TPO would likely come on top of the poorest customer service experiences ever in my life. Never coming back.

Fast customer service answer. Good cell plans.

I have absolutely no problems with TPO except that T-Mobile's network is a little spotty where my college is.

I had dead zone at my home and work. It was different to pull up Google maps while driving. I cancelled after one month. You get what you pay for and the cheap TPO was just not worth it.

You need to improve Customer Service. Eventhough i send a reminder mail, customer service did not respond me. Better to give options for your customers to have different kind of deals such as having 500 mins call, 500 texts and 3 GB Data.