TPO Mobile USAReviews of store.tpo.com

I singed up transferring my number of over 20 years to them and the port in was FAST!, I mean in like 1 day! Once upon auto renewal, I had to dial 911. The service was OFF! Luckily I run both a free and paid for account at Enother.net and so was able to get the ambulance. Later that day, the service for my Atlanta 9488 account with TPO was again active. I am an empath, easily picking up on peoples 'moods' and On July 5th 2017 I called to find out why I 'THOUGHT' I paid for the simple 1000 minute plan, rather than my normal Unlimited, because tallying up my previous months usage, see I could 'pinch' a few dollars by downgrading, but, at two weeks into the plan I received a text I hadn't ever seen before stating I had only 6 minutes of 1000. I logged into my account and reviewed the plans, saw the plan I Thought I clicked, looked at the payment history at top stating paid the 21.6?, and called TPO to inquire why my service plan had only given me about half of the 1000 minutes rather than the full 1000? The representative that answered was in a bad mood, even though I Nice and Happy. After talking a few, she did cheer up. Perhaps because I realized that the top of my account 'I' had made a mistake in just assuming the top of the web page was current history, when in reality it was at the bottom. 'The months and dates at top and bottom were soo close even to the date, I missed the Year. Duhh. She was cheerier, but I like posoitve people from the beginning because negativity is contagious, as is positiveness! Perhaps they could school the reps in more happy attitudes but ther than that, Honestly,, The service is GREAT! :-)

Hello, Ive only been a TPO customer for a few months, but I wanted to say thank you for the excellent customer service. Every encounter Ive had, whether it be through email or a call to a live person, has always been quick, courteous and helpful. It's so rare these days to get this kind of excellent service, especially from discount cell service companies. I just wanted you to know that your efforts in maintaining a high level of quality in the service you provide is greatly appreciated. Thanks

We were in Honolulu, 5,000 miles from our home in FL. Phone, data and text service was great. Two weeks into our trip , early one evening, everything on the phone suddenly was blocked. I started a repair request ticket online and by 6 am the next morning, when I checked my email there was a message requesting that I check my phone. The problem was resolved, everything worked again. The email apologized for the 12 hours of service loss and inconvenience. When asked what happened, the cause of the problem was explained in a second email and as an added bonus, $5 will be credited to our next bill. Very happy with the service and the way our problem was handled so quickly.

TPO is user friendly and reliable. I am grateful for a cell service choice that allows me to pay for the service I need and to contribute to a charitable organization.

For the time in which I have been a customer about 5 to 6 Months now. The Service has been great the Customer Service for the (most part) has been great. This last month I had an Issue with one the CS Rep in which I had to go over her head to a Manager that was not on the floor to report the issue . The issue has been resolved and quickly.

Say one thing charge another with rude customer service that treats u as if they are doing you a favor. Moving to another company soon

I generally love the TPO service. I went from GA to Montana and had dropouts in places in South Dakota and Montana, but otherwise it was fine. I love the fact that your helping your charity choice in the process of enjoying the service.

TPO mobile service was very good and I will use it again when needed. unfortunately, teh initial onboarding process was frustrating as my AT&T iPhone 5s required some settings tweaks and I wasn't able to get TPO to resolve it. I was forced to troubleshoot and resolve on my own. Also TPO could do better by updating its website to allow the user to change basic information such as their billing address.