TPO Mobile USAReviews of store.tpo.com

I am enjoying TPO mobile service I think its is one of the best online mobile service. I like the customer service where you dont have to wait for hours to solve your problem. I recommend TPO to everyone.

Data is not that fast and calls drop if you stay on the phone longer than an hour.

It is excellent

I am very pleased with TPO after being a lifelong ATT, T-Mobile customer - also have tried Consumer Cellular, Straight Talk, none of them worked well for me. I own my own phone and primarily use wi-fi data, so its perfect for me. Customer service is US based and very good! The charity donation aspect adds icing to the cake.

TPO is a fantastic organization which has taken something we all use and love (cellphones) and paired that to help us fuel the causes we love to support. Their prices are very affordable, the focus on non-profit causes impeccable the only areas that could use some further investment are their customer support and the offering of unlimited data plans.

Excellent experience so far, sign up for some serious savings, get phone coverage and service.

Absolutely atrocious customer service. Unreliable, unprofessional, and inconsistent. The cell phone service itself worked just fine for six months, and then tanked. I was suddenly unable to send or receive texts, or use my data. I put up with it for six more months, thinking it was simply because I moved to a different town and had poor service. I finally got sick of it and asked TPO what was going on (via email, since the cell phone service was so painfully unreliable), and after waiting a week to hear back, they told me they no longer supported Verizon phones. Just flat out stopped. No courtesy email to their customers or anything. I got frustrated and requested a refund for the six months I had terrible cell phone service. They sort of complied by refunding 50%. It was better than nothing, so I decided to give them another chance. I bought a Sprint phone that worked on their network according to the compatibility check on their website, and requested a new SIM card. And what do you know, the sim card was invalid. I had absolutely zero service for another month while I attempted to resolve it with TPO's customer service, once again via email, with days, even weeks between responses. Apparently I couldn't activate the sim card because the account I set up was on a GSM network, and my new phone was CDMA. Surprise surprise, they can't switch an account to the other network, so I was stuck with no service unless I went through the trouble of registering a new account and ordering yet another SIM card. I finally got fed up, requested the final 50% of my refund, and the information needed to port my cell number over to a different provider. The issue was escalated to the manager of their customer service department, who assured me that the remainder of my refund would be mailed to me as soon as my account was deactivated. Two weeks following my deactivation, I still hadn't seen my refund. I asked for clarification on whether it was being mailed to me or they were depositing it back onto my debit card, and again, they didn't get back to me until almost a full week had passed. The Vice President of Operations promised an answer the next day, and then never responded. It has been two months. Two. Months. Still no refund. Don't be fooled by how pretty the website looks or how enticing the prices are. It is not worth the trouble of dealing with their customer service if anything goes wrong. It's like pulling teeth to get in contact with them at all, let alone get your problem resolved.

The inability of this company to properly on-board me with new service was completely astounding. Mysterious e-mails telling me to do one thing, then follow-up e-mails telling me to do quite another. In the end, I paid for a phone that I couldn't use, because they refused to activate the service -- and wouldn't explain why they refused. No wonder the stock price is down 97% in the past year. The company is broke, and I can certainly see why.