Lippert ComponentsReviews of store.lci1.com

Beware to owners of anything Lippert I just wanted to share my recent experience with Lippert with the intent to make RV owners aware of Lippert’s unbelievable policy regarding “do-it-yourself” owners so you are not left in disbelief as I have been. I won’t go into great detail about my Leveling systems problem other than to say I was walked thru the troubleshooting by Lippert Customer Service and was told I had a failed Control Box. I ordered a new Control Box from Lippert ($700+) & received the unit 2 day prior to Tropical Storm Helene hit us in Western NC. With no electricity, water, internet or cellular service the RV was our lifeline. I installed the “plug & play” control box and attempted to power up the leveler with no response. After getting some cell service restored I called Lippert Customer Service and me and my multimeter were walked through the troubleshooting steps again. I was told by them that “It looks like you were sent a bad control box”. Thinking to myself, when it rains it pours, I was then told by Lippert Customer Service that they would be unable to accept the bad control box in return for a new one because I was not a “RV Technician”. I was told I would have to get a technician to install the box and have him send the unit back to Lippert for his credit. I explained my situation and the fact that I couldn’t clear the downed power line and trees to get my RV to a RV repair location. His response was that he saw my point but that was Lippert’s policy. With all of Lippert’s problems in the RV Industry, you would think they would be really trying to improve their relationship with consumers. Be aware if you are considering any Lippert purchase that this is how you will be treated.

Our oven door glass exploded while we were in the other room watching TV. I called to ask for a replacement to be sent out. The representative, Josh, informed me that the glass is not covered under their warrantee. Hmm. I wonder why? Because it explodes? So we can purchase a new door from them for $300 part/$300 shipping (original oven cost $750). Or buy a new one after only two years of use. We will buy a new one, but not a Furrion. We will never buy anything from furrion or parent company LIPPERT. Never ever. Be warned!

2 months ago I purchased a brand new RV which has a EverChill branded refrigerator which owned by Lippert Components. After 4 camping, refrigerator stopped to work. Freezer section is working good but refrigerator side isn't. I reported this to them. And my first question was "Are there any troubleshooting steps that I can try before bring it to dealership" because when we bring an RV to dealership we lost it for 1-2-3 months. They didn't say anything about that. Sent me a technical form to fill. There was some questions about current voltage, inlet and outlet amperage etc. I back them with this information. Freezer is working, but there is a problem about refrigerator side. They asked for that form again. I'm a handy person and asked them to share information to check those voltage and amp. It's easy for me, I have all tools and able to do with a small guidance. They didn't share info and asked me to call a mobil RV service which costs around $500. Their refrigerator got out of order in 2 months and they still don't want to help. Horrible product and horrible brand, I don't recommend you.