Lippert ComponentsReviews of store.lci1.com

I originally ordered a hydraulic jack for my RV from Lippert to replace a broken unit. When the first jack arrived, it appeared to be the wrong part, so I contacted customer service for assistance. I was disappointed to learn that returning it would involve a 20% restocking fee, although I do appreciate that the company later reduced it to 10% after I expressed my concerns. The main frustration came after I ordered what I believed was the correct replacement part, only to discover it was exactly the same jack as the original order, with the primary difference being the included bag of fittings. It seems this could have been clarified during my initial conversation with support, which would have helped me avoid confusion and potential extra costs. To be fair, every representative I spoke with was polite, professional, and genuinely willing to help. In my opinion, this issue points to opportunities for improved communication, product guidance, and internal training, rather than individual employee mistakes. I also shared additional constructive feedback via email, with the subject line addressed to President and CEO Jason Lippert, and I hope they can use it to improve their overall process. For the most, I appreciate the professionalism, but the process was more complicated than it needed to be.

Beware to owners of anything Lippert I just wanted to share my recent experience with Lippert with the intent to make RV owners aware of Lippert’s unbelievable policy regarding “do-it-yourself” owners so you are not left in disbelief as I have been. I won’t go into great detail about my Leveling systems problem other than to say I was walked thru the troubleshooting by Lippert Customer Service and was told I had a failed Control Box. I ordered a new Control Box from Lippert ($700+) & received the unit 2 day prior to Tropical Storm Helene hit us in Western NC. With no electricity, water, internet or cellular service the RV was our lifeline. I installed the “plug & play” control box and attempted to power up the leveler with no response. After getting some cell service restored I called Lippert Customer Service and me and my multimeter were walked through the troubleshooting steps again. I was told by them that “It looks like you were sent a bad control box”. Thinking to myself, when it rains it pours, I was then told by Lippert Customer Service that they would be unable to accept the bad control box in return for a new one because I was not a “RV Technician”. I was told I would have to get a technician to install the box and have him send the unit back to Lippert for his credit. I explained my situation and the fact that I couldn’t clear the downed power line and trees to get my RV to a RV repair location. His response was that he saw my point but that was Lippert’s policy. With all of Lippert’s problems in the RV Industry, you would think they would be really trying to improve their relationship with consumers. Be aware if you are considering any Lippert purchase that this is how you will be treated.