Store GeekvapeGeekvape, founded in 2015, is an innovative technology company headquartered in Shenzhen, China. Our mission is to produce innovation and create reliable user experience for vape industry. We always listen to different voices, aiming to contribute a positive impact on our society and bring a healthier vape experience to the public. Serving more than 30 million customers globally with the highest standard, Geekvape connects actively on social media with over 2 million people who are creative at work and confident in life.
Store Geekvape (store.geekvape.com) has 316 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
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316 approved reviews, newest moderated first
Wanda
They took my money and never sent me my product stating that it was stopped by the usps. AND NEVER GAVE ME A REFUND BACK.
Response from Store GeekvapeFeb 2, 2024
Hi there, Thank you for reaching out to us. We are very sorry for the inconvenience. We have refunded for you. We value your business and hope that you'll give us the opportunity to provide you with a better shopping experience in the future.
Lynn
I love this brand of vape mods and now I'm in love with your customer service!!!! My vape stopped working and you replaced it in a couple days. The customer service was phenomenal it finding out what I needed and making sure that everything was correct. I am a very very very happy satisfied customer I love you guys geek vape
Response from Store GeekvapeJan 25, 2024
Thanks for your love!
Gary C.
Great service, on time and in full.
Response from Store GeekvapeJan 16, 2024
Thanks for your love!
Huy T.
Good service
Response from Store GeekvapeJan 9, 2024
Thanks for your love!
Ross D.
Shipping always takes a while and is pretty expensive so order early but the product is right.
Response from Store GeekvapeDec 12, 2023
Thanks for your love and feedback, we will keep improving our shipping service!
Lindsay L.
I ordered my product nov 16 and didn’t notice the spare parts were on back order. I reached out and those spare parts were again back ordered until dec 9. I requested a refund on the spare parts and was told “we’re sorry we gave you the wrong back ordered information and in fact it was the color vape I wanted. This is expected to be in stock mid week or next week. Or you can choose another color.” In which I went on the website and my color is NOT on back order they are just holding things up to avoid refund. Shipping says 3-5 days but in reality it should say 1-2 months. Absurd behavior for a professional company. Will NEVER buy from this company again. Oh and don’t get me started on the china based customer service that USA people have to wait 12 hours for any response. Neglectful is putting is softly.
Response from Store GeekvapeDec 6, 2023
Hello friend, Sorry for the bad shopping experience. The color you ordered was a pre-order before, it has been delivered to our warehouse now, but it takes 1-2 working days to put it on the shelf, and there has been a Thanksgiving Day activity recently, so the order volume is large. So the processing time of the order will be delayed. Our warehouse staff has been working overtime to deal with it, and we will arrange shipment for you within this week as soon as possible. We can give you a 5% discount coupon as compensation. Would you mind waiting?
Benjamin B.
Good customer service, very responsive and the best products!
Response from Store GeekvapeDec 6, 2023
Thanks for your love!
Shaquille W.
Best device I had since my voopoo.
Response from Store GeekvapeDec 4, 2023
Thanks for your love!