Store BillieeilishReviews of store.billieeilish.com

I ordered just the white beanie a while back, and was charged twice. The customer service crew (sam) got back to me instantly, so I assumed it was legit and I was going to recieve help and get my money back for the second charge, WRONG. They play games with you and send your email back to you as if they havent recieved it, or msgs like we are looking into the matter but never get back to you.. now because I complained im recieving weird automated emails. I asked for a full refund and nothing back in 2 weeks. You will not see your money or merchandise. THIS IS BULL AND A HUGE SCAM.

I ordered an item from Billie Ellish at the end of May. I still haven't received it. I was never notified that the item was shipped. I recently contacted their customer service & was told the item was shipped & was given a tracking number. The tracking number is invalid. I was also advised that customer service needed to be contacted within 60 days of the order. I guess I just lost $20. Poor customer service.

I wish I could put 0 stars honestly, we ordered merch in may 2020 and it's September 25...horrible service, no one will help, and I can't find the website...what a disappointment if I could sue I would.... What a scam... No one should fall for this.

Even though there are a lot of bad reviews I bought merch from this site. I don’t really know what experiences others have had, but mine were amazing. Packages always came complete and fast. Not to mention i live in Europe and it came from the United States. The products were also in perfect condition.

This store is a scam. Don’t order as you will not see the merchandise nor your money again.

Nothing but compliments for the shop. I ordered a necklace on Monday. And Tuesday it was packed. And the next week on Wednesday it was delivered. Thats very quick. And it was packed very good. Also the necklace was packed in a sort of giftbox.

Wish I wasn't so hasty to order merch for my daughter and took the time to read reviews, which I usually do on websites I'm uncertain of. I ordered a jumper and a cd, the jumper arrived about 2 weeks later, however the CD is missing. I've sent an email to customer services but still haven't had any sort of response, its been almost 2 weeks since the 1st email now. I wish there was just a contact number to ring! I'd stay clear tbh there seems to be more negative reviews than positive.

I am giving 3 stars only because of a lack of communication from the store. I ordered April 23 and on July 9th finally got my product. The T shirt was exactly what I ordered and good quality.