Storage King USAReviews of storagekingusa.com

After my first review of my horrible experience with this company, I received two emails saying some one will call. Of course, no one ever does. The day in question, 6/28/23, I left several frantic messages. No one ever called, and it’s four days later. I did call the afternoon of the 29th, and was told there were no messages, and I had called the corporate office as well as the one where my possessions may be, but I don’t know and am afraid to ask. They were so nice when I rented the space but weren’t so nice after. And my situation is such that all my personal possessions are there, but I am afraid to go. I am physically challenged and can’t do it alone. I will have to pay mover another unplanned amount to help me. I am definitely getting an attorney tomorrow.

We have a unit at Storage King USA 551 Fairfield Pensacola for almost a year. We went to get household items our of unit and was the old the gate was hit by lightning and unoperable. The Mgr Kelly didn't know when it was going to be fixed but we could take 2 hall's 2 doors gravel outside to get our stuff. Now I understand lightening problems but I don't understand the Mgr or someone not being able to open gate manually. Obviously I was upset since we had rented trailer, had taken off work unpaid for 2 days. Worse customer service ever. Had asked for credit on days we were unable to get out stuff and still don't have. She was horrible 😢. I would never ever recommend this facility to anyone and Kelly is a real poor excuse for a manager and definitely not a plus to represent Storage King USA. Actually a 1 is too high of a score

I rented a unit from the spring hill location during my move to the area. Website claims instant access and that is not true. I received an email AFTER paying and signing the lease online that if I did this outside normal business hours I would have to visit the office to gain initial access. I tried anyways because I had to return my rented moving trailer that day and needed to unload my things. No luck, as the code was not active yet. I tried calling thr number on the office building and the number in my email, got answering machine saying i can leave s message and the call will be returned during normal business hours. I purchased my unit on a Saturday and the office didn't open until Tuesday. I was forced to buy a unit from a different storage facility that did give me instant access( glad their website didn't lie like storage kings does). I call the office when they open and try to explain the situation, the lady tells me that the code should work (it didnt), that I should have called the customer support number that's in my email to get a temporary code (she couldnt give me any number to actually call and told me I needed to look on the website or in my email, i did call the number in my email, it was the same number as was on the door of the spring hill office building and I got the same voice recording). I explain there was no separate number and that I tried my gate code multiple times, she then starts raising her voice demanding that I tell her what order I pushed the buttons that I must have done it wrong because they've never had a problem before and it just works. I proceed to tell her she's being very unprofessional and rude and ask for the employees name, she refuses to tell me her name or give me an way to reach someone else and is just yelling at me over the phone now so I hung up. This was honestly the worst customer service experience I've ever had in my entire life

Recién ayer alquile una segunda unidad en el storage de Miami y cuando llegue estaba cerrada con candado llame en varias ocasiones a costumer service y me dijeron que en dos días podían venir para abrir la unidad, un servicio pésimo, pregunto: Quien me devuelve el tiempo y las pérdidas que esta falta de atención me han causado

This is for the facility in Santa Rosa California on Dutton Meadow. The gate has been open for days. I've talked to several people today while I was at my unit that had their stuff stolen. Units are ransacked and left open. Management is not answering the phone. This is ridiculous. The gate code doesn't work.

Well there’s no zero but before when I was unable pay online because system said didn’t recognize me I called local and corporate offices and manager never call me as corporate said would. They don’t work with customer just want fees added. My daughter just had baby week old today that I’ve been trying get help with and thought was on auto pay but finding out today they have to do it. So here I am getting help to get in storage which haven’t been able to and left message couple months ago on voicemail no return call. The agents, they just work here so they have no control of the inconsideration. It appears if attending was touching lock ahead of me so is it a way they can lock your lock. I was told I turned wrong way and I had a couple and an additional guy try help me when last came and no one was able to open. SMH; but oops after assistant it magically opens 😯🙃🫢🤔

I paid my payment on time every month then this month they changed the payment amount. I went to pay on the same day every month and they said I was 20 days late and charged me $20 late fee! When I called no one answered so I emailed them about this. They emailed me back with no response to my email that I wasn’t late. I got a letter that terms have changed and that $150 will be charged after late 30 days! This place is crooked! Don’t go there! I wasn’t late !

Messy inside and out driveway needs cleaned up lot needs cleaned up needs more lights in the back need to learn their job better