Storage King USAReviews of storagekingusa.com

My storage unit was broken into while facility security system was compromised. Even tho previous thefts had occurred to outside units, the indoor facility was left exposed and open to public. My boat electronics and tools were stolen. Storage King will not rectify this situation even tho their incompetence has caused it. I highly recommend one choosing a better facility. We are stranded without tools, parts, or the funds to finish repair of our home/sailboat

Nothing seems to ever go right. I'm being billed for a storage that is not mine taking it off my bank card with out permission. Meanwhile my real account is not paid and I can't seem to get anywhere on the app hopefully tomorrow when his business day I haven't lost my stuff yet while paying for who knows what storage. You're seeing if you garbage and an empty storage that's not true I was told by the owner of the storage the individual storage unit to put their stuff there I don't overs garbage or what it was I don't really care. They never seem to know which a rainy storage and which is not

I fell for the oldest trick in the book…. the classic bait-and-switch. After shopping for the best rates in my area, I chose these guys because they were the most competitive. And then the other shoe drops…a few months after moving all my stuff in, I get a notice of a rate increase. Not a small increase but a substantial one. I did some homework and this evidently is common with storage companies. Do your homework, folks. I didn’t and got played. Update 10/20/23: They’ve just raised my rate again. In January, I signed up for a unit for $49 per month. In March, they raised my rate to $51 per month. In April, they raised my rate to $64 per month. And on October 19, 2023, these dishonest sleazebags raised my monthly rate yet again to $84 per month. They’ve almost doubled my monthly rate in about nine months. This is what a bait-and-switch by a sleazy, dishonest business looks like, folks. Don’t be fooled. StorageKing USA, 2689 Old Highway 31 North, Columbia, TN 38401.

This is my second time writing a review about the trailer that was stolen from me while being stored at the Storage King facility in Manor Tx. Storage King replied to my review and gave me a number to call, but when I called the number, it sent me back to the same person who I had been dealing with. Finally she told me that she would have someone call me from the regional office, but I never received a call. Now when I call I can’t even get anyone on line. Tires of getting the run around. About to see if any legal action can be taken against Storage King USA. I would advise people to do likewise.

Storage King bought out a privately owned self storage in my town. About a month later I was charged over $200 for a storage unit and RV storage site for the next month and but had vacated the property. After contacting local management they told us that the previous business had deducted the amount and it was not their responsibility to refund. HUH? But you owned the business. They said they had no contact information for the previous owner and that we would have to contact an attorney. Why? You owned the business now. Well, I finally located the owner of the business after doing my own research and he said his portion had been dissolved as of October 1, including all the banking, and turned over to Storage King. I am trying to contact headquarters now but haven't had a return call from local management in months so don't expect it now.

Storage King U.S.A (Western Branch location) needs a lot of improvement. Here's what I experienced: 1. I was sent to the wrong building, to get to my storage unit. 2. The elevator was inoperative, I couldn’t get to my things and no one was in the office. 3. I was given the option to insure my storage unit, but I declined. A few days after I completed my transaction, I was told that insurance was mandatory. 4. I was told that removing the things from my storage unit before the end of the month didn't matter, as they did NOT give a partial refund for unused time. 5. I was told I’d receive an email to confirm I’d vacated my storage unit, by the next day, but it took 2 days for me to receive the email. The correct date is important, especially if the new month starts on the day before they closed your account.

WORST PLACE EVER. AWFUL CUSTOMER SERVICE. Do not waste your time or money. These people are scammers and liars. They do not operate on basic business principles. Rotten to the core. Find another place that treats and values their tenants and customers and operates their business professionally.

Find another place with upfront policies. During move in manager assured me that I could move out at any time without being penalized. I moved in, when it was time to move could not get in touch with property manager due to vacation/holidays for over a week. After calling numerous times I was billed $60 late fee and paid $310 for 9 days of storage. Also fellow customers complained of being robbed. Storage unit was infested with ants and also storage door falling apart.