Storage King USAReviews of storagekingusa.com

I rented several units at the facility in Hixson Tn. I was broke into twice and had a rat infestation. This all occurred in several years of renting. This company then raised rates to almost double of my initial rate. They sold the facility in Hixson Tn to another company. I was told it raised the company revenue to get maximum value out of the company the renters paid the price. You can’t get in touch with the regional manager and she didn’t come around but twice a year. I called the main office in New York City just to get no help with problems at this facility. The police was on the property a lot with people having other problems. The new company that’s now managing the property has done a great job fixing a lot of the problems. The biggest thing regional managers do have an open door policy to fix problems and run it with integrity I fill so much safer at this facility now. Please be aware from renting from storage king usa

We have an A/C unit leaking into our unit currently x 8 days. I just found out yesterday while going to the unit. They did try contacting me about the leak, but apparently had wrong contact numbers for us. Regardless, I asked if an A/C repair person had inspected the A/C leak. She said no because the leak stopped (as it was actively leaking). I said it is still leaking, and the reason it temporarily stops is when the A/C unit turns off. She would not call an A/C repair person last night, and we were in unit several times today, and A/C is still leaking into our unit. I have already obtained a new storage unit elsewhere from a different company. Update on 11/17/2024: We removed damaged items and started moving things to a new storage unit elsewhere. A/c continued to leak when unit was running, and would slowly stop leaking when A/C unit turned off. Obviously Storage King still has not had an A/C person out to fix the problem. This is neglegence. Radio Road Location: Naples, FL Storage King

I rented my unit just a few months ago for three reasons: 1) I was told the introductory price I paid would not go up, 2) the facility said there was 24-hour access, and 3) carts were available to move your items. All of these claims have been proven to be false. My rate has already been increased, 24-hour access is never an option, and carts are only available at the office, which is rarely open. Phone calls are rarely answered, and messages take days to be returned. Their record-keeping is shoddy, as I was asked if I wanted to keep my reservation for a unit in a size that I had never requested and after I'd been a renter for two months. Nothing that they advertise is true and getting help, either in person or via phone, is nearly impossible.

Absolutely the worst customer service I’ve ever experienced. No one ever picks up the phone, and it takes over a week and a half just to get a call back. Prices are constantly increasing without notice, and they frequently charge late fees even when they fail to update their online portal on time. Dealing with this company has been nothing but frustrating. I would not recommend them to anyone.

I was renting a trailer slot at the argyle Texas location. Two rate increases in two years. No grounds maintenance (weeds, grass and bugs everywhere). Golf balls being hit over the fence and hitting trailers. Old junk being parked there. The previous owners were great. This company never comes on site. It’s bad

If you are looking for quality storage company, KEEP LOOKING!!! Storage King USA does not care about their customers. We were recently victims of identity theft and had to cancel are credit/debit cards. Our payment has been set on auto pay for 3 YEARS!!! We have never been late or missed a payment. In waiting for our new cards to arrive, we were charged nearly $50 in late fees!!! NO PHONE CALL, NO NOTICE!! When our new cards arrived, we called to update payment info. We were told they WILL NOT waive the fees even though we addressed the issue within 5 business days of the due date. Absolutely ridiculous!! Please DO NOT rent a unit with Storage King USA.

I strongly urge you to reconsider renting from Storage King, specifically their Dallas, TX location. Be sure to thoroughly read through all available reviews and feedback before making any decisions involving this facility. Customers have established a Facebook group called StorageKingWatchdog to expose the facility's corrupt mismanagement and misconduct. Here are essential points to consider: - Misleading pricing: Storage King attracts new tenants with competitive low rental rates, only to impose substantial rental increase notices shortly after. - Rampant theft and security issues: The facility is plagued by frequent burglaries due to the lack of an onsite manager. There is only a maintenance employee present three days a week. The district manager admitted in July 2024 that three to four units are broken into daily. - Unsupportive management: Management fails to contact tenants affected by break-ins, claiming that tenants must check their units regularly and resecure them when necessary. - Aggressive practices: Storage King quickly locks out tenants, puts units under lien, and provides no recourse in the event of a break-in. - Unsecured premises: The gate is often "broken" or left open, compromising security and inviting theft. Units are separated by thin metal flashing, which can be easily unscrewed, allowing easy access to neighboring units. - Questionable insurance association: The insurance company associated with Storage King raises concerns about potential conflicts of interest. - False advertising: Storage King falsely advertises 24-hour access, requiring express permission from upper management. Like many others, I've faced multiple system issues and attempted to address them with management, only to receive dismissive responses and no helpful solutions. Despite providing recorded phone calls and receipts as proof, the manager refused to take responsibility. Please take these warnings seriously and spare yourself the stress and potential loss associated with renting from Storage King. Choose a storage facility that prioritizes security and values customer satisfaction instead. Don't let deceptive practices and poor management compromise the safety of your belongings.

Actual and factual experience with Storage King in Roanoke, Virginia. SK will offer low prices to lure you in and then, within 3-4 months, increase the rate by 30% to 40%. I've had two units and three increases in the past year. Here is the SAME email they send: "We monitor our costs closely to avoid passing on major rental rate increases to you, our valued customers. Unfortunately, we are left with no alternative but to increase your rent to continue to provide you with a reliable storage experience we know you expect. This letter is to serve as your thirty (30) day notice for a rental rate change on your unit. Your monthly rent for the space will change from $189.00 to $250.00 per month with a tax of $0.00 for a total of $250.00 plus insurance of $12.00 and other costs for premium services that apply (if any). The new rate will be in effect starting with your payment due on or after September 17, 2024." I'm moving out of the last unit and warning anyone looking for a storage facility should avoid Storage King. For the record, the manager Landon is nice and tries to be helpful but he has no say about the increase in fees