Storage King USAReviews of storagekingusa.com

Employees were extremely professional and helpful. Meant to rate 5 stars. Phone acting crazy! !!

I had a catastrophic illness which left me unableto work...lost my home...I chose skusa in Hixson TN because of the climate control...I have begun to empty my unit after 17mos and am finding many, many, manyboxes infiltrated by must and mold. My sons confederate money collection has begun to DISSOLVE! Covered in grey and green powder. Even my oak dining table is covered and the inlay top is warping!! I am so dissapointed!! The staff have always been superior!! But what good are smiling faces and great customer service if after $2000.00+ in rental fees your property is distroyed. This is a Sunday and they are closed but, I stopped moving items and will be there tomorrow to show to staff. Im sure that the heat /ac unit is the problem as it was very hot in there, doors propped open and humidity in the 80s outside..

I discovered this facility online. Further, I completed the transaction and all necessary paperwork online, which I felt was very convenient! However, when I arrived at the facility I was questioned whether the transaction ever occurred and the discount offered online was being revoked. I had to physically show the employee the transaction in my bank statement and prove to her the discount that was offered on your website. Not a good way to do buisness! Everything ended up working out but not without an interrogation which is very awkward for any customer.

I was treated unfairly. I was told for three days that I had 24hr acess . I informed the office I could only move at night, that my husband worked and my son was in school and that left me with no daytime vehicle. I had to wait and be told a lie each day about the gate. Finally after all was done they tried to give me a 20$ credit for the next month that I didn't need. I was wondering why not refund me $20 no no it was to late for a discount on the present amount. So I was shifted in my time of need. I had to b out of one place and into another, within 4days I ended up offset for two weeks.

Rented a storage unit at Storage King on a bad day. Facility had telephone/electrical failure and personnel issues. Took a long time to be assisted, individual helping apologized that he "doesn't do this" and "he's from corporate". Our encounter was interrupted on two occasions to assist other customers who would "just take a second". I was shown 3 units, two of which were filthy and weren't fit to rent in their current condition. I had visited the site previously and was helped by the regular property manager (Kayla), who had a much better demeanor and command of the proprerty. It was a bad day for all involved.