Storage King USAReviews of storagekingusa.com

The facility hours could be a bit longer than what is posted.

Despite calling in advance to make a reservation and once to confirm the reservation, my site was given to someone else. They did find me another space at the same location, but I believe they gave me someone else's site. The agent on-site (Eric, I think) was great.

We are happy with our units but we chose Triangle Storage because we could pay for the year and get a break on the bill. One year later Storage King buys them and we no longer have the deal.

I have had my storage unit now for 2 years. It. Has been an okay experience but I was disappointed when the insurance rent went up.

I reserved two units online but then got a call from the local store telling me only one was available due to repairs. Then when I got there they told me they were full and did not have a second unit. I will now have to find a second unit at another storage facility meaning my belongings will be in two different places.

I chose this place because of its price and proximity to the location I was moving my stuff from. Its little run down (well the roof above my storage unit had evidence of a leak and there was stained plastic over a section of the unit's chicken fence ceiling) so I hope my items don't get water damaged while there. Hopefully you go there when its not busy as there was only one flat bed cart to transport your items to the second floor. A first floor unit would be ideal. Oh and get there by 3 on a Sat (this location closes at 4) we arrived at 3:15 to finish storing our last load and my entry code did not give me access to open the gate so I called into the office (where the girl was watching me from the office window unsuccessfully input my passcode several times) and she told me over the phone "Your pass code won't work because we close at 4" she did come out and give us access using her own code but it seems you have to get in an hour before closing.

It rained the second night with my stuff in it and the some of my things got ruined. Plus there roaches in my cloths ugh who likes roaches?

The lady at the front desk (Coleen) was VERY nice and helpful. Unfortunately, the facility needs a lot of work. The one cart for transporting your goods to be stored has all 4 wheels damaged and is basically unusable. There was an old TV laying in the aisle to me bin which forced me to go around. We reported it but 4 days alter, it was still there. I noticed that the fire extinguishers were outdated (2015) which is a fire code violation in Wake County. If the price wasn't so great and the people so nice, I would have not stayed. The palce needs some serious maintenance.