Storage King USA Reviews | Read Customer Reviews of storagekingusa.com

Storage King USA Reviews | Read Customer Reviews of storagekingusa.com

Storage King USA reviews

Showing 110 reviews with 1 star · Clear filters

Crystal O.
Aug 1, 2016
Horrible customer service
Rent somewhere else
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Greg G.
Jul 27, 2016
Terrible
Elevator out of order, no carts, doors locked, an hour early. Had to find another option on a Sunday afternoon. Do not use this facility
Response from Storage King USAJul 27, 2016
Greg, thanks for your response. We're very sorry to hear about your bad experience. It does appear the elevator went down this past Sunday but was repaired and fully functioning the next day. As for the other concerns you raised, Saturday and Sunday are our busiest days. It is rare but sometimes there are not enough carts to go around. We will be ordering more carts for your location to make sure there are enough to go around. Additionally, for the added convenience of our tenants we're looking to extend our operation hours to M-F 8-7 Sat 9-4 and Sun 9-2, starting in Aug. At Storage King USA we pride ourselves on exceptional customer service and attention to detail. Sorry we missed the mark during your visit, but please do not hesitate to reach out to us at [email protected] with any more questions or concerns. Thanks.
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Tabitha
Jul 5, 2016
poor access and very rude management
As a new customer I could not access my storage. Very unprofessional and don't no how to treat customers. I definitely would not recommend them to anyone at all.
Response from Storage King USAJul 5, 2016
Tabitha, thank you for your comments. I’m sorry to hear about your experience. This is definitely not a usual occurrence at our business.We have technicians onsite right now working to correct whatever malfunction caused the access issue you experienced.Should you have anymore questions or concerns, contact us directly at [email protected].
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Derek H.
Jun 23, 2016
Storage King Hope Mills
Nick was awesome!
Response from Storage King USAJul 1, 2016
Derek you're right, Nick is awesome and is one of our best managers in the entire company! Thanks for your feedback and feel free to contact us if theres something we can do to get Nick more than one star for his exceptional customer service.
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Anon
Jun 22, 2016
Very rude
The manager was extremely rude and no business should be conducted there
Response from Storage King USAJun 22, 2016
Thank you for taking the time to write your review of our facility. We value all customer feedback.Our staff members are trained with an emphasis on delivering top notch customer service.If you feel like you received anything short of our best please reach out to us at [email protected].
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Kp
Apr 25, 2016
Rude staff
Rude staff each person gives you different prices, they wanna sell you the most expensive units, they dont honor online pricing ,come up with excuses, the elevators are super slow and the lighting is horrible
Response from Storage King USAApr 25, 2016
KP thank you for taking the time to leave us feedback. Please accept our apologies for any miscommunication or if you were inconvenienced in any way. Our staff is highly trained and qualified so its discouraging to read about your negative experience. Providing excellent customer service is our number goal and we apologize if you feel you received anything short of our best. Given the opportunity we would like to learn more about your visit to make sure we can make things right. Please contact us at [email protected].
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