Storage King USAReviews of storagekingusa.com

Left my sunglasses in Penske rental truck I returned. Called 3-4 times, no answer. Finally left voicemail; no call back after 3 days. Finally got someone to answer the phone. "Yes, they're here. I couldn't remember which truck I got them out of." There were TWO trucks in the lot; but she couldn't be bothered with looking up/calling 2 renters?! I go to pick them up, and the lady (Storage King employee) is standing outside visiting with 2 people in a golf cart. She sees me park but ignores me as I walk into the office. No one else inside. I wait a minute or 2 and watch her through the window as she continues to chat. I see my glasses on the back counter and pick them up myself. As I walk out the door she continues to ignore me. I'm guessing this is how she spends most of her work time and why the phone goes unanswered. Storage King as a whole may be great, but you were poorly represented by the woman on duty at 942 Capital Circle SW, Tallahassee at 3 p.m. on 2/27/17. I chose this facility because I could also return a rental truck there. Had I known the SK employee didn't give a flip, I would've gone elsewhere!

I hit my ahead in my storage space how ever it not safe no light that more worst no light and myself have to borrow light from manger office she very nice to info me that someone suppose to fix light and it not safe need to know who iam bad busniess still rental place since this month new to that place

I have one unit very nice man show me around nice price need a second one very very nasty i ask did you have any deal no i am give all the deal you going to get it took them one hour to fill out the papet work i fill out already told me they close at 4 ten of they would not let me in

Staff was very insipid and uncourteous to all customers. The Hispanic young lady was not but, the african american male and female were. We had to hear about how they had to get there hair done, how they had a party to go to and all as to the reason why they did not want to let people in at 3:15 in the afternoon to unload. Or the other excuse was the gate was being serviced let me find the man to open it , oh he is at break. This was two days in a row, I have sinced removed my belongings from your facility and will not ever come back or recommend to anyone. It was a disgrace and a shame!!!

Online bill pay never ever works for my location. How can a company that can't even fix their website provide good service to it's customers. I complain every month and still not fixed...

I have been with this storage company since before Storage King USA took over at the Midpine Rd location in Fayetteville, NC. Up until last year when I was asked to renew my contract, I had no issues. After I renewed my contract which I had a set price for at least a year, Storage King USA, less than 6 months later, not only raised my rent above my contract price, but now want to charge me for renters insurance through them, or get my own with my homeowners plan, and it's not included in the new contract I had signed almost a year ago. My current contract isn't even up yet! On top of that, we were never offered a military discount like other military families have been offered. I witnessed that as I was making my monthly payment at the counter, when said discount was being offered to another of their military clients. I am also upset with the fact that I am paying more for temperature controlled storage, and they don't keep the temperature controlled properly or provide pest control, and are charging me for it! Also, why should I pay for more insurance when my belongings are in a building that has extra security measures supposedly and this facility is required to carry insurance as well??? I have to enter a code at the gate, as well as at the door to the temp controlled building of units I am renting in. I also have double locks on my unit. So, tell me, what exactly are the extra dollars for?? Also, regardless of any of this, anyone who rents at places like this are always at risk for losses or theft. Insurance cannot prevent it from happening and doesn't deter anyone from breaking or illegally entering. No letters explaining that either... Since Storage King USA took over here everything goes up and no new changes in service for the better. I can see by some other reviews of similar content, they have no response to any of this. How convenient! Seems to me this company is trying to get more money for doing way less than what I am supposed to be paying for, and without a new, signed contract. That will be why I don't recommend anyone I know or don't know to rent here. I don't like doing business with shady people who are ripping me off! Especially, after the treatment I am getting now after being at this facility for as many years as I have been there! As soon as I can find another facility, I will be severing ties to these people and their company. I'm sure I can get more for less somewhere else, and with much better treatment and satisfaction. I don't recommend them to anyone!!

I didn't want to deal with making month to month payments so I paid for three months in advance when I started renting space. Big waste of time! For each of those three months I received late notices, including my first month! This meant each month I spent longer on the phone with management trying to correct the issue than it would have taken to make a payment every month. Every time I called I was assured this wouldn't happen again and then the next month would roll around and bring another late notice. While the staff was courteous, they also initially tried to insist that I owed money when I had already paid. I cannot recommend using Storage King, but if you do, make sure to have documented proof of how much you're being charged per month, how much you have paid and which months that covers. The facilities themselves were fine. The gates seemed secure and were in good shape. They just need to either update their computer systems or better train their staff.

they are just disgusting all the way around customer service, space, quality,clenliness