Joseph K.
Unit Flooded
Our unit was flooded and I was told that the insurance would cover our loss. However, the insurance company wrote me and said that the policy excludes flooding. When I questioned the staff about it they said that they had nothing to do with the insurance, although they told me that our insurance covered the damage. I called the insurance company that supplied the coverage that Storage King sold me and they said that the staff should not have told me that. Also, the staff member at the Fort Pierce location was extremely rude when I asked him about the fact that I was was expressly told that this loss was covered by the insurance. It angers me that the staff at Storage King lied through their teeth regarding our loss and then had the audacity to be curt with me when I questioned him about it. I was also told by this same staff that I will get my September rent back in the mail. I'm not holding my breath......
Response from Storage King USAOct 24, 2017
We are sorry to hear about your experience. As you were told by the insurance company, our employees are not qualified nor authorized to discuss the adequacy of a renter’s existing insurance coverage. Any policy questions must be directed to the insurance carrier if a renter has questions about coverage. We will address this with our staff member. In regards to your refund, it was recently processed and you can expect to receive it shortly.