Storage King USAReviews of storagekingusa.com

Storage King took over the RoboVault facility with which we have maintained a storage space for years. In the process, their billing ran afoul of our autopay credit card and they never bothered to let us know by email that there was a problem. Instead, they started adding late fees. The email they sent to announce the takeover falsely claimed you could manage your account online on their website, but there is no such feature. You have to actually call in and speak with the very rude and inflexible manager on site. We called them to fix autopay as soon as we found out, but the manager refused to waive a measly $10 in late fees even though we were re-establishing autopay. All they care about is getting your money. If you want respectful, customer-friendly service, or a modern online self-service, go elsewhere!

They took over robovault in Fort Lauderdale without telling their customers till it was already done, website has changed, I couldn't log in for ages to my account , I'm getting random emails now telling me they are charging me $0 (yes zero) for my storage unit but they ARE going to charge me insurance (I have my own insurance).. . And I supposedly have to sign a new lease etc..??? . I'm very unhappy and may cancel my storage unit. They don't seem to know what they're doing. Robovault was so awesome I loved that team of people ... I am not a fan of this new company storageking or how they treat customers.

The facility on Mid Pine Dr in Fayetteville, NC is the absolute worst. James the Manager is rude and very unprofessional. He acts like he owns this facility. He is costing this company thousands of dollars. Stay far away from this company, as long as James works there!!

Storage King USA bought the storage facility that we were already renting from and promptly raised our rent, required we purchase locks from them and added mandatory insurance which increased our payments over $25 per month. What could we do? We had 2 10X20 units so this increased our bill by more than $50 per month! So we did everything we could to downsize to one unit and now they raised our rent again! No notice and no reason. More than $10.00 more a month! I wouldn't recommend them nor would I ever rent with this company again. Just being greedy.

Staff was rude, unhelpful, only one step from confrontational. Reviews had mentioned a truck available to use. Asked about it and was told it was in the shop, and it was implied I should know it.

Bad attitude and try to make me pay more than I was suppose to, after telling her multiple times the price I should be paying and what I was told still tried to make me pay more.. after I mentioned call the customer service she than changed the price ..very bad business

We went there around 10:30 a.m. on Saturday 9/30. We paid $193 for a month's storage and waited 2 hours to get into our unit because only the manager was there and he had to check out people leaving a unit as well as take payments. He took 2 hours to open our unit on a day we had to leave the apartment and Storage King closed at 6. A customer complained about the wait and said there are like 700 units and only one person and he responded, there are 900 units. We also needed a van and this location has only 1 van for 900 units. I would not recommend this storage place to anyone

Very disappointed. I had climate controlled unit(s) for 2 years- very convenient and clean. prices were raised 50% after first year. Property flooded during Irma-was not notified of problem until I received an email almost a week later which was too late to salvage anything. was told to get out and given 2 weeks to vacate. Found out that the same thing happened in a previous storm about 10 years ago which was not disclosed when I rented. I think they should have taken some remedial action after previous storm flooding was problem -noticed that their onsite office was not affected by flood water??? contract absolves them from any conceivable liability-read before signing!