Storage King USAReviews of storagekingusa.com

Columbia TN: they bought out previous owner. Had my storage units for 8 years then they raised the rates more than double without warning. I was paying $185 for two and it went to $420, primarily for a climate controlled unit. They advertise for new customers at much cheaper. I called, no answer, asked manager to call me. No call back, just a penalty for being 5 business days late, on Monday morning after I had called on Friday morning. SO negligible courtesies, indifferent service. A locker is just a locker, but these people care NOT AT ALL.

Robovault in Ft Lauderdale was outstanding when it was locally owned. StorageKing now owns Robovault's facility. Service is plain bad. No one answers the phone. Ever. Messages about updating a credit card for autopay were not returned. The SK website said it did not recognize my credentials after two years of ownership by SK. I could not transact routine business online, such as making a payment to avoid penalties, as a result. I am moving to a locally owned facility. Buyer Beware.

To whom it may concern, Absolutely terrible first experience. I was leaving my trailer and was exiting the storage yard at 5:20 pm. Closing is 530 pm under your new management. The gate would not open for me to exit the yard, the walk through door was locked, so I was trapped like a caged animal. I banged on the back of the building window to get someone's attention in the office because the intercom is broken at the key pad. I waited several minutes caged not knowing how I would get out or get my truck out. I plan to break my lease as I do not want to ever feel trapped in a fenced yard. I felt completely helpless. Word to you fix the lot with equipment that works.

Terrible business skills. Watch your autopay with this place. New owners, changed monthly rate I had with Cube Smart and never informed me. They used the excuse , they did not have proof of personal insurance coverage for my unit yet they clearly knew I was only paying 18.95 a mouth / proof of insurance on file with Cube Smart. 4 months over charged. Owner is rude, non stop talking only to say she will not be refunding me the previous months I was overcharged. I now have a formal complaint against storage king for withdrawing funds from my account without an agreed contact to the new price they were charging me.

Started out as a customer under old management ( 2017) a true delight to work with. Every Month there is new change. Company does not answer calls or return email messages. Have been locked out of online access repeatedly gate codes erased, poor customer service each month and I will be moving on soon. This is what happens when a local business is bought by out of towners who don't understand local business.

I have rented space at this facility since 2012. The rates have become extremely expensive and will cause me to seek alternative space.

Terrible experience; we definitely don’t recommend them!! New ownership / management didn’t retain any of our info from past many years and other numerous management/ ownership turnovers. Required insurance that we were unaware of (on TWO units); that we did not authorize and most importantly did not need as our Allstate policies sufficiently cover off premises possessions. New management has refused to refund these erroneous charges; salt in the wound given how exorbitantly their rates have increased. We’re definitely exploring other local storage options after being treated so badly, haven been loyal customers of this location for so very long.

Chaos! CONFUSION! Lies! Ever since they took over from Prestige Storage in Titusville Fl., It has been terrible! (i miss the past ownership & manager-it was an independent business) The new manager on site has been pressuring me to sign a lease she claims is WORD FOR WORD the same lease that was in place when I originally signed, (it is not) Then, she either flat out lied to me several times and cannot remember her own B.S. or is totally INCOMPETENT!!! First, over a rental truck situation-totally lied & was clearly overwhelmed for her position, then on the pricing for my storage unit, then on the due date for my storage unit. Hey, a trifecta! It is obvious what is going to happen, They want our signatures on their shrouded & carefully worded lease that allows them to raise our rents incrementally at their predetermined intervals without much notice! That is what these unsympathetic, CORPORATIONS do! I hate when corporations take over small business! We are NOTHING to them! ALL THEY CARE ABOUT IS THEIR BOTTOM LINE!!!!