Stonemore HomeReviews of stonemorehome.com

Purchased the Cali Mailbox from Stonemoore. Installed Saturday. Not very heavy duty.. expect it to last 2 years tops. Very difficult to install and i consider myself pretty skilled with hand and power tools.I nstructions do not specify type and size of drill bit. Pidrchased the optional weather guard for mail slot but only 2 of 5 mounting holes were pre-drilled. The access door is flimsy out of alignment and does does not close properly. The lock is really light weight and could be defeated easily. I wish I had done more research before purchasing.

Cute mailbox, I expected it to be heavier BUT It arrives DAMAGED and the company is making it so difficult to swap it out. The damage is on the top so it’s very visible. I would never do business with a company that can’t do right by their customers again

I received my box but it was damaged during shipping. After sending in photos they shipped me a new one within 3 days. Great customer service, highly trusted company!

Ordered a week ago and still no update of shipping. I have reached out to their costumer service department, with no response. Found a number for the company and it was a personal number. Total scam. I will give until Monday for a response or will report as a scam.

Total scam. Took my order, never delivered

I ordered a mailbox from Stonemore Home that arrived damaged and visibly flawed — including dents, uneven powder coating, and a warped side panel. I submitted a return request the same day it was delivered, well within their 48-hour damage reporting window. Despite this, the company refused to offer a full refund and instead kept offering partial refunds (10%, 15%, then 20%) along with suggestions to repair the brand-new item with touch-up paint. I made repeated, polite attempts to resolve the issue and return the product, but Stonemore Home refused to honor their own return policy and never provided a prepaid return label or proper instructions. I ultimately had to dispute the charge through my credit card company. Their products may look good online, but if anything goes wrong, don’t expect them to stand behind it. Extremely disappointing experience — I won’t be ordering from them again.

I ordered on Monday and it arrive by Wednesday. The delivery was quick and well packaged and it has no damage at all.

They do not stand by their policies. I ordered the Cali model mailbox and it arrived damaged. Their policy states and I quote rest assured restocking or reshipping fees for damaged items will not be charged to the customer. They claim to offer replacements but when asked to replace a damaged mailbox they give you the runaround. I have been emailing back and forth with a rep name. J. O and he was only able to offer me up to 20% partial refund for the damage. I kept telling him that I would like the mailbox replaced due the fact it is very expensive and I was expecting perfect mailbox. He claimed the damage was minimal but the mailbox arrived. Split at one seam. A bunch of dents and scratches. I sent them the surveillance video of the FedEx driver slamming the box my stoop. I sent them everything they needed in terms of evidence and they weren't willing replace my mailbox. I had to dispute the charge.