Stonemore HomeReviews of stonemorehome.com

Arrived damaged and without keys. the box it was delivered in was intact, so the damaged mailbox itself was packed and shipped.

Arrived damaged and refund or replacement was refused, even with extra paid shipping protection. Appears to have been damaged even before shipping as the box itself had no signs of damage. Scam company. They also claim to have 5 stars on trustpilot.

My neighbor and I ordered the same mailbox. Both arrived with damage on the sides. Mine had a key broke off in the lock and a broken front door support. The sheet metal is super thin and very flimsy. The hinges and doors are just folded sheet metal without any support. This mailbox is not theft proof any screwdriver will open this with little effort. I also have major concerns how my packages and letters are going to stay dry. It does not appear to be weatherproof. This is just a junk mailbox that has a good marketing team.

Ordered a week ago and still no update of shipping. I have reached out to their costumer service department, with no response. Found a number for the company and it was a personal number. Total scam. I will give until Monday for a response or will report as a scam.

Total scam. Took my order, never delivered

I ordered a mailbox from Stonemore Home that arrived damaged and visibly flawed — including dents, uneven powder coating, and a warped side panel. I submitted a return request the same day it was delivered, well within their 48-hour damage reporting window. Despite this, the company refused to offer a full refund and instead kept offering partial refunds (10%, 15%, then 20%) along with suggestions to repair the brand-new item with touch-up paint. I made repeated, polite attempts to resolve the issue and return the product, but Stonemore Home refused to honor their own return policy and never provided a prepaid return label or proper instructions. I ultimately had to dispute the charge through my credit card company. Their products may look good online, but if anything goes wrong, don’t expect them to stand behind it. Extremely disappointing experience — I won’t be ordering from them again.

They do not stand by their policies. I ordered the Cali model mailbox and it arrived damaged. Their policy states and I quote rest assured restocking or reshipping fees for damaged items will not be charged to the customer. They claim to offer replacements but when asked to replace a damaged mailbox they give you the runaround. I have been emailing back and forth with a rep name. J. O and he was only able to offer me up to 20% partial refund for the damage. I kept telling him that I would like the mailbox replaced due the fact it is very expensive and I was expecting perfect mailbox. He claimed the damage was minimal but the mailbox arrived. Split at one seam. A bunch of dents and scratches. I sent them the surveillance video of the FedEx driver slamming the box my stoop. I sent them everything they needed in terms of evidence and they weren't willing replace my mailbox. I had to dispute the charge.

If I could leave 0 stars I would. We purchased a large parcel/mailbox with expedited shipping and never received it. We paid a lot of money for nothing. I looked up the address they have listed on the website and contacted that location and was told there is no such business there. So I guess we were scammed. I will be reporting to the police.