Stone Lain is listed under Home Goods Stores.
Stone Lain (stonelain.com) has 451 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing451 approved reviews, newest moderated first
Pablo I.
Different color of the items from de original o bought.. 3 Where broken
Response from Stone LainJan 10, 2023
Hi, thank you for your review. Since the item you purchase was a marble effect, it will vary from load to load. However, we will provide feedback to our team to improve the products and packaging. Have a good day, Stone Lain Team
Anne-Marie T.
**Updated** After my review on Trustpilot, Stone + Lain was quick to reach out and send me the replacement bowl. Thank you for your response and quick shipment of the replacement piece. The stoneware is beautiful. However, one of the bowls arrived broken. I took pictures and contacted the company for a replacement and then never received a response. I have filled out the replacement form twice and sent three separate emails asking for assistance, but have not received a response.
Response from Stone LainJan 6, 2023
Hi, thank you for the feedback. We will provide it to our team to improve the customer. Please check your email because a response has been sent with the tracking details for your replacement piece. Have a good day
Angela B.
When I had a problem with not getting all the order and a broken bowl, they were very responsive and helpful. I truly appreciate that service. The stone ware is very nice. Thank you, Angie
Blake K.
Shipped on time !!! Quality of dishware is really good Will definitely purchase again
Koreen
You did not read my email when i returned the first set of dishes, the order states a setting of 8 with a total of 32 dishes. I only received 24 dishes. I sent a screen shot of the setting of 8 showing 32 dishes. The first set of dishes were all defective. You replaced the first set with anothe set of 24 (not 32), and all those dishes are also defective. I am not going to pay $200 or more for dishes that are not being quality checked before shipping. My guess is you hired highschool kids to make the dishes and box them up hoping someone wouldn't notice. Each and every dish has a defect. This is unacceptable. If I showed these dishes to a panel jury they would question how you are in business.
Response from Stone LainDec 29, 2022
Hi, thank you for your feedback and for bringing to our attention the listing error. The Grace Collection is only available in a 12 or 24-piece set. We have forwarded your comments to the concerned teams and we will work on improving the quality control of our products. We also sent you an email regarding the resolution for your order. Have a good day,
Rhonda
Great customer service and high quality product. Very pleased with this purchase.
K B.
Excellent service & support. Fast delivery & exactly what the family wanted. THANK YOU!!
Lacey
I have the black Celine set for a couple years and just bought the pasta bowls to add and I love them and they are sturdy. A little pricey but everyone always compliments my dishes.
