StoneberryReviews of stoneberry.com

You people need to pull you heads out of your Ass,!!!I have had it!!!!my order has been cancelled twice.when I have credit to cover it!!!

IIDK what happened to these folks but my recent experience and the most recent reviews are not reflecting my PAST with excellent customer service and pretty much problem free and on the rare occasion you had a problem customer service was all over it resolving it quickly ........whats going on with Stoneberry today is nothing like the past DK if they've changed hands or what but they are nothing like they used to be there customer service is non existent now days and I have to go along with all of these latest reviews DO NOT DO BUSINESS WITH STONEBERRY

Unfortunately we cannot give a zero star. Listen people this company is not even a company. All these reviews speak for themselves. If you order something you will receive an email stating that the order is being processed and then you will receive an email stating that your order is on backorder. This happened to me personally two times. If you cancel the order because you do not want to wait on the backorder the customer service representative will tell you that it is taken care of and that you will NOT be charged....BUT in the meantime they cannot tell you anything about the order. But you will be charged for the order. They LIE! This is exactly what happened to me and now this order is in dispute with my card company for a full refund. I have also read that the items that they do send you if by chance they are NOT on back do not look like the pictures they have posted on the site. So again....they are fake advertising! Please please save yourself a lot of heart ache and work and DO NOT ORDER FROM STONEBERRY!

I placed several orders but never received them. They're still trying to charge me for items that never showed up. They are a rip-off with their shipping cost. They won't let me order anymore because I never paid for items I never received!!!

My orders were on time everything looked good nothing was broke but everything seemed like it was off just a bit like my dish set cost me an arm and a leg but yet there was like maybe something that wasn't right with the the making of it and a few of my other things were like that too just not the high quality that you would expect for the price that you pay

The item I received was below inferior and not at all as described. Extremely difficult to return even after numerous emails. Received a full refund through my bank. STAY AWAY FROM THESE SCAMMERS!

They are horrible i wanted to purchase a pair sheets and a bed comforter from them. When i went to replace the order it told i had to place a down payment on my item to recieve it. I called a service rep they told me it will be 90 days to be canceled if you didnt place a down payment on the item. Then i found out i have no credit at all to use but it says i have 500 in credit but tells me i had they couldnt approve me when i went actually apply. No stoneberry sucks and there a rip off i will be closing my account asap. And they ruined my score !!!

First off, this is a Chinese business posing as a UK named business with no local warehouse facilities. This means that if you wish to return an order for any reason, then due to shipment/re-export costs, they will do almost anything to avoid taking an item back. They would rather offer you a discount (15 - 30%) and let you keep the item. It is more cost effective for them to do so. In my particular case, I ordered a denim shirt (Size Medium) and a denim shirt (Size Large) was delivered. I was happy with the quality of the shirt, but the whole point of on-line purchases, and particularly when it comes to clothing, that there is an appropriate process for returning unsuitable items. The behaviour is also a direct violation of the UK Trades of Goods Act was brought about to protect customers. This was only a £49 shirt, so I will put this particular episode down to experience but you have been warned!