Linda
I wanted otems cancelled but they sent…
I wanted otems cancelled but they sent them anyway. Had to wait 2 weeks for a return label and had to carry this heavy item to a fedx store. Never ordering again

At Stoneberry you’ll find a huge selection of popular items such a brand-name electronics and appliances, home furnishings, jewelry and much more – all in one place.
Stoneberry (stoneberry.com) has 152 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing152 approved reviews, newest moderated first
Linda
I wanted otems cancelled but they sent them anyway. Had to wait 2 weeks for a return label and had to carry this heavy item to a fedx store. Never ordering again
Christine J.
After reading those reviews I'm thinking that they have the wrong company. I pay my bill and they increased my credit limit. Now I just need to pay this bill down before I order anything else. I am a little disappointed about the pillows I bought. They died long before they reached me. I've ordered a couple of comforters. They are lightweight but warm. A bedspreads is beautiful and fit down to the floor quite happy. No one is perfect. No company is perfect. Yet I give them a four star review.
Response from StoneberryMar 24, 2026
Hi Christine, thank you for your feedback. We use feedback like yours to improve. We are happy to hear that you enjoy shopping with us. We hope you continue to enjoy your purchases from us in the future. Best Regards, Stonberry Customer Care
Robin A E.
what kind of company sends you a catalog offering you 200.00 in credit then denys it when you go to purchase if you offer it then you should hold your end of the deal you dont even give me the chance to make good on your offer you send me the catalog then take it away that is a sad way to do business
Response from StoneberryJun 19, 2026
Hi Robin, Thank you for taking the time to share your feedback. We are sorry to hear about the disappointment you experienced regarding the credit offer you received. We understand how frustrating it can be when an offer does not align with expectations, and this is certainly not the experience we want for our customers. We previously reached out for additional information so we could review the details of your account and the catalog offer, but we have not yet received a response. We would still welcome the opportunity to look into this further and provide clarification. If you are willing, please contact our Customer Care team at 800-437-3817 so we can assist you. Best regards, Stoneberry Customer Care
James C.
Been a customer for years and always paid my bill. Claim i have over 400$ available credit, but want a 404$ down payment for a 386$ item! I'm through with them.
Response from StoneberryJun 19, 2026
James, Thank you for taking the time to share your feedback. We appreciate your loyalty as a long‑time customer and regret to hear about the frustration you experienced regarding your available credit and the required down payment. We understand how frustrating this situation must have felt. We previously reached out for additional information so we could review your account details thoroughly, but we have not yet received a response. We would still welcome the opportunity to look into this further for you. If you are willing, please contact us at your convenience at 800-437-3817, so we can assist you. Best regards, Stoneberry Customer Care
Virginia
I called to place a order..there was so much loud talking in the background. After repeating myself 4 times I simply hung up..so ANNOYING !! I waited 2 hours called back..still talking in background..I TALKED AS LOUD AS I COULD JUST TO GET MY ORDER IN !!! Won't be calling for awhile after all this aggravation...
Response from StoneberryMar 9, 2026
Hi Virginia, Thank you for taking the time to share your feedback. We’re sorry to hear about your experience, and we truly appreciate you bringing it to our attention. Your input helps us improve, and we value the opportunity to make things right. Best Regards, Stoneberry Customer Care
tony
This company gave out credit in my name to a house I moved out of 3 yrs prior. On top of that my credit was frozen , so they shouldn't have gave out credit. Thinking about filing lawsuit, DO NOT use they scam company, you will regret it
Response from StoneberryMar 9, 2026
Hi Tony, Thank you for reaching out to Stoneberry. We’re sorry we couldn’t connect with you. To help us investigate this further, please contact our customer service team at 800‑437‑3817. We’re here to help. Best regards, Stoneberry Customer Care
Mike
I received $1,000 credit limit from this company and made a $100 order, waited for over a week for this item every time I checked it was processing, for over a week it was processing, so I found the item elsewhere and requested three times to have my account deleted and they never got back to me, bad Business when customer service can't even get back to customers to be!
Response from StoneberryJan 22, 2026
Hi Mike, Thank you for sharing your feedback with us. We understand how frustrating this experience must have been, and we’re sorry you had to go through it. Insights like yours help us continue improving, and we truly value your perspective. If you’re open to it, our customer service team would be glad to speak with you and offer additional support. You can reach us at 800-437-3817. Best regards, Stoneberry Customer Care
Maharachchi M.
This is a drop shipping scam! Don’t let you return. Jackets look like nothing like on the pictures
Response from StoneberryJan 13, 2026
Hi Maharachchi, Thank you for reaching out to Stoneberry. We appreciate your feedback. We’d love to help, so we requested a bit more information from you. Please give us a call at 800-437-3817 so we can get more details and look into this further for you. Best regards, Stoneberry Customer Care