StoneberryReviews of stoneberry.com

First off I would like to say that all of the people leaving 1-2 star reviews did NOT read the TERMS AND CONDITIONS. It clearly states on there how much the shipping and handling will be (it's based off of how much your order subtotal is.) Yes, the quality can be bad at times, but no company is perfect. And YES YOU DO HAVE TO PAY FOR SHIPPING EVEN IF you return the item because they still had to pay postage to ship it to you(along with $6.95-7.95 to send it back.) And for those of you saying that they shipped it to the wrong address, please just have them double check your shipping address before you tell them it's okay to place the order. If the package does get shipped to the wrong address, just call in and BE POLITE to the customer service rep because then they will do everything they can to help you. It was most likely the mail-carrier's fault for taking it to the wrong place, not the companies. If you're rude to the customer service rep then they will NOT want to talk to you. Just remember that IF YOU DON'T WANT TO TALK TO THEM, THEY WON'T WANT TO TALK TO YOU! Shipping costs: THEY DON'T CARE HOW EXPENSIVE YOU THINK THE SHIPPING COSTS ARE--- if you don't like the shipping costs, then DON'T ORDER! They'll do just fine without you. Next, just because of the fact that you "have been a customer for # of years" DOES NOT MATTER. If you don't pay your bills on time, then you get a late fee and that is that. This company does not help grow your credit, nor do they have a physical credit card anymore. They give you a rough estimate of a credit limit based off of your household income. YOU ARE PRE-APPROVED FOR A CERTAIN AMOUNT--- UNTIL FINAL CREDIT APPROVAL (which can and will change your credit limit based off of household income, etc.)!! Once you place an order, the credit department determines whether or not you need to make a down-payment (down-payments are normal, DON'T YELL AT CUSTOMER SERVICE just because you have to make a down payment... it's not their fault), if it gets cancelled, or if it ships out. The monthly payment number that you see IS JUST AN ESTIMATE--- IT CAN CHANGE! (as it says in the Terms & Conditions) Next: Returning Items - Returns can take between 4-5 weeks during busy season, and 2-3 weeks during their normal season. Then you will be reimbursed for the order subtotal, and then you still owe them for shipping. When you order something, keep in mind that they only ship on business days, so Monday, Tuesday, Wednesday, Thursday, and Friday (before 12:00 p.m.) And to all the people saying they stole your money, they really didn't, you just don't understand how the system works. To the people saying that you didn't order something and it got shipped to you: NEWS FLASH, you did order it, you probably just don't remember. If you really didn't order it then you probably gave someone your account info which wasn't smart. TO THE PEOPLE COMPARING THEM TO AMAZON: they are NOT a trillion dollar company, they WILL NOT have free shipping unless there is a promo code out. If you love Amazon, then just order from them instead. One more thing for the people that call in yelling and swearing: That is NOT GOING TO HELP YOU GET YOUR WAY AT ALL. Just be patient and polite and the CSR will help you! And if someone tells you they aren't able to do something, they really CAN'T, they ARE NOT lazy. Seriously, read the TERMS AND CONDITIONS before you get mad next time.

Ordered a unicorn throw/blanket for a Christmas gift. They told me I would get it after xmas, but before new years. Then they said late January. Now they're saying Feb 20th. I told them to cancel the order.

I ordered a heated mattress pad as a Christmas gift. I had it shipped directly to the recipient. They still have not received it. I can't locate it and when I called Stoneberry (MARTHA or MARSHA) was RUDE, unhelpful and basically told me that it's not her problem and here isn't a thing they can do. I received a bill for an item the recipient never received. Do not order from this scam of a company. I will be filing a grievance with the BBB. This is theft.

They must not want new business. Applied for credit. I didn’t hear anything so I called them. I was told to call back in 2 days. Called back and they said I was approved. The catch is I had to SNAIL MAIL them a money order for the down payment. The items I wanted were Christmas presents and there was not enough time to do so and get my order in time. They make it very difficult for the customer and makes me question the fact that they are a legitimate business.

Horrible Customer service! BAD BUSINESS!! The many conveniences associated with "online" shopping DO NOT APPLY here and will cause you more time, money, stress and grief than you can possibly imagine! You will place an order (on 11/18/19 to be exact) to then be informed (a month after your receipt of "order confirmation") that the items are "no longer available"... orders are damaged incorrect, IF EVER RECEIVED... order 2 of a specific item and only receive one, then when you call you are informed the remaining item is on back order and should be available in another 4 weeks?!?!? WHAT A JOKE! They charge your account for things you don't approve and when you call they say it's a "glitch" in their system! Not the point and what if I wouldn't have caugh it?! Scam after Scam! DON'T EVER DO BUSINESS WITH STONEBERRY!

Be very careful when purchasing items on one of the 4 websites associated with Stoneberry. They charge your Stoneberry account and it puts you over your limit. I have tried for 2 days to get them to charge the correct account. No luck, getting hold of a "real" person is impossible too. I was told that I am not being charged a fee for being over my limit. Not the point, I was charged on the wrong account. I was told it is a glitch, really?? How about they just fix there system.

Stoneberry is a place who just because you file a fraud report you cant order from stoneberry even if you are paying the bill on time and you did not get a fraud packet I pay my bills STONEBERRY discriminates do not order from them I have other mail accounts I pay on time

cheap, but very poor quality merchandise.not worth even the amount they charge.