Adam G.
What everyone else said and more!
What everyone else said and more! 1. Misleading 12 month contract after free trial 2. Colossal fee to cancel early 3. Loss of all unused assets after cancellation 4. I spoke to customer services via the chat option twice, each time being disconnected after rejecting their offer and asking for contact info for their complaints department. By law, every company needs to have a complaints handling procedure, but I guess thats pretty difficult if there is no way of leaving a complaint. 5. THIS is the kicker. Upon cancellation request on the website, there was an offer button presented to me for 60 days free. To anyone reading the offer it looks like 60 days added to the contract in order to have more time to use up unused assets. Just to be sure, I contacted customer services via chat once again. Turns out that accepting the 60 day free offer signs you up to ANOTHER 12 month contract!


