Sterling Sleep Systems (APPF Inc)Reviews of sterlingsleep.com

4.862 reviews
Decoration & Interior
7130 Fenwick Ln, Westminster, California

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Sterling Sleep Systems (APPF Inc)

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About Sterling Sleep Systems (APPF Inc)

Founded by a US Navy Veteran in 1987 as a waterbed manufacture, Sterling has expanded to offer lines of Innerspring and Latex mattresses featuring interchangeable parts that allow you to extend the usable service life of your mattress from the standard 8-10 year, to 15-20 years and beyond by offering replaceable parts. This practice was held by the EPA to be a waste reducing practice as it prevents millions of mattresses from going to the dump. We pride ourselves on customer service, and hold ourselves to the highest standards of quality and on time delivery. We are FDA Class 1 Certified and HubZone Certified by the Small Business Administration.We are, first and foremost a small business. We may be under new ownership, but our main principles are the same. We will answer all calls during our normal business hours as quickly as we can. If we miss your call, we will call you back. We return urgent calls and email inquiries during weekends and holidays as quickly as possible, even when our office is closed. We are here to support you and our products. Aside from our web chat system that provides answers to common questions, you will not get AI responces from us. Web chat, email all go striaght to a person. Phone calls have a very simple phone tree, and you get a person 95% of the time. Missed calls are returned. We are more than happy to help you make educated decisions. Buying a mattress is incredibly important, and we want to make sure you understand what you are getting into with us. We do not have time limits on calls, and we are happy to answer "Dumb" questions if it helps you make a decision. If you want to talk to a real person, and get real answers, on a top rated product that is actually MADE IN THE USA, and dont want to deal with marketing fluff, give us a try. Our customers like us, not just for our winning personalities, but for our high quality products, and our willingness to explain how things works.

Sterling Sleep Systems (APPF Inc) (sterlingsleep.com) has 62 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.

Also known as: sterlingsleep.com
Website: sterlingsleep.com
Category: Decoration & Interior
Location: Westminster, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 6% of reviews.
Latest: Most recent review: August 2026.
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About Sterling Sleep Systems (APPF Inc)

Sterling Sleep Systems (APPF Inc) (sterlingsleep.com) has 62 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.

Also known as: sterlingsleep.com
Website: sterlingsleep.com
Category: Decoration & Interior
Location: Westminster, California
Listed on Five Star Index: 2026

RayC

Nov 8, 2025

Premium tubes are worthless

On Jul 19, 2024 I bought ten Premium 24 mil Waveless Softside Waterbed Tubes 3.5” that, with tax, cost $800. Since then, we have had three tubes fail with seam leaks which is a manufacturing defect. Each time one would fail, we would wake up in the middle of the night soaked. To add to the defect, the tubes were a already a few years old when we received them. Sterling did replace the failed tubes, but with the same tubes and I had to pay shipping. The last leak and the last straw was two weeks ago. I decided to scrap the Sterling tubes altogether and I ordered a whole new set of replacement tubes from another company. Seeing the manufacturing technique of the new tubes, I realized the main reason the Sterling "Premium" tubes failed and will fail in the future. The tubes we just ordered from another company have boxed ends, whereas the Sterling tubes just seal the tubes straight across the tube with no boxed end which makes this seam prone to failure. I am So sorry I ever found Sterling on the web. Their defective tubes have caused us a whole lot of miserable trouble. I want my money back! I ordered these tubes on July 2024. The dates marked on the tubes: “Sept 2021” These tubes were nearly three years old when I first received them. Sold as new.

Response from Sterling Sleep Systems (APPF Inc)Nov 10, 2025

Hi Ray, We went back and reviewed your orders. We have been in the waterbed business for nearly 40 years, and unfortunately leaks can happen. Waterbeds in general have been in a slow decline in sales for the last 10 years or so, and tubes specifically, more so. That is largely due to the fact that the more seams you have in a waterbed, the more likely you are to end up with a leak. Tubes are often trade off. If you do get a leak, it is far easier to remove the leaky tube, and deal with a few gallons of water, and still be able to use your bed, then have a leak in an 8" softside bladder, and have to deal with over 100 gallons of water. That said, the 8" fill depth bladders are less prone to leaking. In the case of tubes, they tend to happen more than in traditional bladders. we used to do the "boxed ends" you mentioned. We actually had more leaks doing it that way. This was in part because making tubes with flat ends like that take special tooling, and if the tooling is damaged in any way, even if there is a nick in the welding surface, it can result in uneven, or incomplete welds which can in turn result in more leaks. But doing a flat butte weld across the ends, we have more control over the welds and for the most part, we have fewer leaks. But even still, we only ever put a 1 year warranty on the tubes. That said, we still would have worked with you on replacements had you given us the chance. Yes it is entire possible you would have ended up with tubes from the same batch, because like i said, we dont sell those nearly as often as the full size bladders, but when we have a recurring problem, we have our QC team pressure test everything else that is in stock to make sure we do not have a bigger problem before we resend replacement. We do our best to build and ship quality products. Since you brought this up, and even though you did not contact us, I am still going to talk to our factory team and take a look at the age of the tubes our there, and get them evaluated. As for the shipping costs, I believe we only charged you for shipping 1 direction, not both. Our warranty has been the same for a very long time, and shipping charges are only covered if it leaks within the first 90 days of ownership. If this had happened within those 90 days and you had wanted a refund, I absolutely would have done that for you, but as you are over 1 year from the purchase date, a refund is not possible. I am sorry you did not have a good experience with us. I truly am. We do make very high quality products, and have for many years. We take these matters seriously, and we do try to work with our customers when we are alerted to a problem.