Wayne C.
Top tier products and service
Exactly what we needed to move our soft side waterbed to the top tier of comfort. Great customer service before ordering to make sure we received exactly what we needed.

Founded by a US Navy Veteran in 1987 as a waterbed manufacture, Sterling has expanded to offer lines of Innerspring and Latex mattresses featuring interchangeable parts that allow you to extend the usable service life of your mattress from the standard 8-10 year, to 15-20 years and beyond by offering replaceable parts. This practice was held by the EPA to be a waste reducing practice as it prevents millions of mattresses from going to the dump. We pride ourselves on customer service, and hold ourselves to the highest standards of quality and on time delivery. We are FDA Class 1 Certified and HubZone Certified by the Small Business Administration.We are, first and foremost a small business. We may be under new ownership, but our main principles are the same. We will answer all calls during our normal business hours as quickly as we can. If we miss your call, we will call you back. We return urgent calls and email inquiries during weekends and holidays as quickly as possible, even when our office is closed. We are here to support you and our products. Aside from our web chat system that provides answers to common questions, you will not get AI responces from us. Web chat, email all go striaght to a person. Phone calls have a very simple phone tree, and you get a person 95% of the time. Missed calls are returned. We are more than happy to help you make educated decisions. Buying a mattress is incredibly important, and we want to make sure you understand what you are getting into with us. We do not have time limits on calls, and we are happy to answer "Dumb" questions if it helps you make a decision. If you want to talk to a real person, and get real answers, on a top rated product that is actually MADE IN THE USA, and dont want to deal with marketing fluff, give us a try. Our customers like us, not just for our winning personalities, but for our high quality products, and our willingness to explain how things works.
Sterling Sleep Systems (APPF Inc) (sterlingsleep.com) has 62 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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62 approved reviews, newest moderated first
Wayne C.
Exactly what we needed to move our soft side waterbed to the top tier of comfort. Great customer service before ordering to make sure we received exactly what we needed.
BruceLewis
New mattress is the most comfortable I've ever had. Thanks
jan
went on the web site, look for what I need and ordered, and was given a discount. Order came and it was even better than I anticiapated.
GymW
Had an issue with zip on top cover to the mattress. Worked with me to resolve it in an extremely fair manner despite it was out of warrantry. As far as I am concerned this is simply the best mattress money can buy. Because of its modular design it can literally last a lifetime and adjust to your needs through the years. All parts are replaceable so you never have to buy a new mattress. It is also makes it adaptable to firmness and feel. Additionally, due to its upper compartment, if you what a different topper, which I do not, so long as it is not thicker than 3 inches, you can use anyone that fits your needs. It is also extremely well made. Given, other than the shell, it is all syntheticfoam, bugs are never an issue. and the top cover options can either be zipped off, put in the washer or dry cleaned.
Lance B.
The Sterling Sleep Systems team is our favorite! When a company stands behind its product, quality and service they are #1 in my book.
K D.
Great customer service and purchase arrived as stated.
Brenda A.
Can always get what I need
Bonnie
Everyone at Sterling was so helpful getting me new twin waterbed mattresses. They arrived in a few days. The previous mattress, I had from Sterling lasted 20 years. It was time for new ones. I highly recommend Sterling.