Sterling, A First Advantage CompanyReviews of sterlingcheck.com

I have never had such a difficult time completing the onboarding process for a company before my recent encounter with Sterling Talent "Solutions." I began receiving notifications that I needed to complete a background check through their portal, but when I logged in, I encountered an old I9 that I submitted for another application 6 years ago. There were no instructions, no forms to fill out or places to upload any sort of documentation, and so I made my first call to Client Services. The representative was polite and contacted Tech Support for me, but they were unable to find a solution, and so I was told the issue would be escalated. Their version of escalation was to tell me to have my faculty recruiter submit a new ticket. This sounded more like passing the issue off than an actual escalation to work on a solution. I asked my recruiter to do this, but saw no change in the portal, so I tried calling Client Services again the next week. This time the representative transferred me over to someone in Tech Support, and I gave him a generic password so that he could log into my account. He also did not offer a solution, but put in a ticket, presumably to escalate. He told me it would be fixed by the next day, but it was not, so I reached out yet again. My faculty recruiter followed up with another call, then told me that I needed to call again, so I did. This time I insisted on speaking with a supervisor. I will give the supervisor props for trying to be helpful, but the problem was he didn't know how to fix it. 11 days in, I am still waiting for a solution, and I cannot start training for my job because of the Sterling nightmare.

Worked at least half a dozen jobs, this was the worst and most frustrating background check ever. My employment was never held hostage by me declaring my exact income before. Sterling is the first to ever do that. I wonder why. I have already worked with a team, left them, then was coming back less than a year later, background check first time took 2-3 days to clear, this time took about 2 weeks. Why? Because of my 8 or so positions, they sent emails requesting specific tax documents for some 6 positions. Why? Because they ring the phone 3 times on your employer, if they don't get a response, they send you a canned email demanding the tax documents as proof of your employment. If that is not the epitome of laziness, then it is the epitome of incompetence.

I am an VP of HR who has used Sterling Talent solutions in Canada on a number of occasions over the past few years. Over the last two years we have only used them three times with the same poor quality of service, lengthy turn around time and inability to deliver the full background check required. I have had to get the company employment verification myself as well as Quebec drivers abstract which they were unable to obtain themselves in a timely manner. Even with the documents provided it took them over a day to update the report and still didn't have it available as completed and wanted to verify the letters themselves. There policies, processes hinder employment timelines which are not in line with the hiring needs of the market today. We lost one candidate to another employer due to their slow process and inability to be responsive to what the market and the clients requires.

I am a Company Director asked to provide reference material for an Employee. This company is the worst I have ever had the misfortune to deal with. Their staff seem almost illiterate and some of the people I spoke with could hardly hold a conversation. On finally getting angry enough that the call handler put me through to a manager it became obvious that my time had been wasted. They do not treat anyone with respect. They waste the time of those providing references and then they hide their incompetence behind ´its our process’ statements. Get some competent staff, update your processes and stop wasting everyones time.

Over priced salesmen are rude when they talk to you and the younger ones sit around a computer with a phone stuck in there face howsver in the bedding department theres a lovely lady called evija Rube she deserves employee recognition .

Pathetic service!!! They keep sending annoying emails to provide documents repeatedly. Save yourself the time and energy and hire another verification company for the background check.

This company has put my new job on hold for over two weeks due to their incompetence in being able to conduct an International background check. They ask for the same information you have already given them multiple times and ask for information that is irrelevant and unnecessary. They do not answer emails in a timely fashion and do not answer the phone or return phone calls.

No help at all, same repetitive email which resulted in my account being shut for my work which means I can't make money or work! Thanks to this poor poor service and absolutely shocking process. Really really bad! I have emailed and sent so many documents yet they are not processing.