Mark C. H.
Good Experience
Clear cut instructions and fast website for background checks. Make sure you use a mobile phone with cellular service and WiFi turned OFF!

Sterling was acquired by First Advantage on October 31st, 2024. First Advantage (NASDAQ: FA) is a leading provider of employment background screening, identity, and verification solutions. Headquartered in Atlanta, Georgia, First Advantage performs screens in over 200 countries and territories. Visit the Company’s website at https://fadv.com/.
Sterling, A First Advantage Company (sterlingcheck.com) has 3,953 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Mark C. H.
Clear cut instructions and fast website for background checks. Make sure you use a mobile phone with cellular service and WiFi turned OFF!
Brandon G.
First time I called I got put on hold for almost an hour, had to call back to get with someone who could help me.
Chase R.
I had a couple of questions and the associate answered my questions quickly and pleasantly. I appreciated it.
Darlene M.
Thank You! For excellent Customer Service.
Lisa M.
Very frustrated. I have spent hours upon hours trying to complete my background check. I made several calls to receive assistance, only to be disconnected time and time again. I received an email this morning saying the I.T. department is looking into the problem. I will not be able to start my new job due to this.
Andrew M.
Had a problem with a link opening and the gentleman knew exactly what the problem was, fixed it quickly, and was polite and professional the whole time.
Jennifer M.
Couldn’t open the link normally in any browser I tried (Safari or Chrome) but customer support on the phone was extremely helpful and I got it done. Thank you again to the gentleman that assisted me!
scott C.
Outstanding customer service...