henry R.
Update & prompt
Sterling has been very up to date and prompt on what is required for the next process and provides easy instructions to follow.

Sterling was acquired by First Advantage on October 31st, 2024. First Advantage (NASDAQ: FA) is a leading provider of employment background screening, identity, and verification solutions. Headquartered in Atlanta, Georgia, First Advantage performs screens in over 200 countries and territories. Visit the Company’s website at https://fadv.com/.
Sterling, A First Advantage Company (sterlingcheck.com) has 3,953 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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henry R.
Sterling has been very up to date and prompt on what is required for the next process and provides easy instructions to follow.
Richard M.
S atisfied T. op Grade E. xquisite R. ight company L. ove working with them I. mportant and diligent N. ice, super nice. G. reat communication!!
DON B.
I appreciated the professional and responsive customer service. I sincerely appreciated the seamless process, from start to finish. Thank you for the wonderful customer service and care. DGB
Michele C.
It has been a pleasure working with Sterling, Rachel is most informative, I was able to change my collection site for my 10 panel drug screening with one brief phone call. Rachel is so kind to call me back instead of being placed on hold, while the system updated the site information from Family medicine clinic in Lampasas, Texas to MedLab in Killeen Texas. Once I arrived at MedLab in Killeen, I was greeted instantly, Samantha conducted the test and she is amazing. Samantha explained the protocol of the urine collection. Samantha is personable and explained everything that was expected in laymen terms, even a child could understand. My experience with Sterling has been a positive one. Sterling has employed an excellent employees, Rachel deserves the accolades. Than you to Sterling, and your impeccable taste as to employ Rachel, I enjoyed my conversation with her as well as Samantha, wonderful test site, wonderful experience. Training as you know can only go so far, its up to the person to be themselves, personable, caring, kind and compassionate, Rachel embodies all these characteristics. I also want to go the extra mile to say, if there have been any negative reviews in regards to Rachel's performance within in your organization, those were negative people, looking for something to complain about. Wonderful experience, I highly recommend Sterling for all your background needs. God bless Rachel. God bless Sterling.
DEMETRICA W.
Your company did an excellent job with getting me the information that I needed. The customer service representative was very professional and polite. If I could I would have given 10 stars. Hands down the best company.
Louis
Customer service took care of my problems quickly and efficiently... Thank you Sterling...
Deborah C.
Absolutely five-star excellence. My job background check and drug screen test needs were expertly handled very professionally without any online glitches.
Douglas P.
The Sterling rep who assisted me did a great job at resolving my issue. Every concern of mine was addressed in a timely manner and the rep made certain that I was satisfied with the results.