sonya C.
Sterling is very accurate and helpful
Sterling is very accurate and helpful. The directions are straightforward and the staff is very helpful.
Response from Sterling, A First Advantage CompanyNov 10, 2022
Thank you for this 5-Star review!

Sterling was acquired by First Advantage on October 31st, 2024. First Advantage (NASDAQ: FA) is a leading provider of employment background screening, identity, and verification solutions. Headquartered in Atlanta, Georgia, First Advantage performs screens in over 200 countries and territories. Visit the Company’s website at https://fadv.com/.
Sterling, A First Advantage Company (sterlingcheck.com) has 3,953 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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sonya C.
Sterling is very accurate and helpful. The directions are straightforward and the staff is very helpful.
Response from Sterling, A First Advantage CompanyNov 10, 2022
Thank you for this 5-Star review!
James O.
The experience was very good. The representative named Fahad helped me with some technical problems and I graded him with highest rating for his service. The website was rather difficult to enter data. I was logged out at one point after almost completing the entire input process. I had to begin over because no information was saved.
colter K.
So helpful and respect
Donna B.
Great, prompt service from support as a candidate. Much appreciated!
Rowdy W.
Being a candidate for my first corporate opportunity I felt this process to be very smooth and easy. When I needed to follow up with customer support for a quick question they're able to help we very quickly.
Lisa A.
Good afternoon. Upon contacting Sterling regarding a specific inquiry for my application (stemming from an email prompt), I was placed on hold for a very brief period of time and was notified of my estimated wait time of 30 seconds to 1 minute, which was extremely accurate (I may have been on hold for just over 1 minute). The individual I initially spoke with, directed my call was very courteous, polite and professional and referred me to the appropriate department to communicate with. This second conversation was again, professional, polite and extremely helpful in assisting me in my query regarding this process. I felt extremely valued and treated with the utmost respect. Thank you for your dedication to Customer Service and in dealing with clients; as this is a huge and positive reflection of yourselves. Job well done and Thank you again for making this inquiry a very seamless process and calming any concerns that I may have had. Thank you again, Lisa A
Alina C.
Good experience very efficient
Dutchess C.
The worst company i have ever dealt with after having checks rejected 4 times.i made the mistake of calling them the person one the line was unable to tell me why it was rejected and told me to "try again" after "trying again" it was rejected so i made the miscalulation of calling again once again got meet with a its not us its you attitude. When i asked if the checks a made by a human or a computer i was meet with dead air and a refusal to answer.
Response from Sterling, A First Advantage CompanyNov 9, 2022
Hello. We are currently looking into this experience you had with Sterling. You can still contact us directly via email or phone [email protected] 1-888-889-5248.