Sterling, A First Advantage CompanyReviews of sterlingcheck.com

I provide the original document and don't need any translation. Sterling is very prefessional and quick responsive.

The agent is very nice but he does not know if there is a sterling location that is closer to my house . He refers me to call my employer to set up my appointment at my closest location

The customer service is very professional, no problems understanding and getting the job done on time.

Having continuous feedback is essential. The background check is time-consuming. There's little/no room for error. If there isn't clear communication, unforeseen problems are more likely to occur. Thankfully, both Sevita & Sterling made the background check quite efficient. Much appreciated!

The Agent really cared contacted me call me back several times to make sure what I wanted was taking care of. First time I used Sterling and it was worth it.

I had a great experience with Sterling. If I had any problems, they were quick to respond. The staff was very helpful & polite.

an absolute appalling experience, poor quality software and a no solution-driven customer service team. Spoke on email and on phone several times, and all the representatives could do was repeating what was on the website even though it was not working for me. 3 weeks to *not* complete a face+passport pic request is a joke. in addition, I asked several time for the issue to be escalated and/or to speak to someone in charge, and was ignored every time.

What an incompetent company. My new employer required 10 year employment & education check with Sterling. I filled out the forms and 10 days later still no response. They only had to check one employer and one university! When the company asked them for the status, Sterling told them they are still waiting for verification from the past employer and the university. So basically Sterling did absolutely nothing in 10 days. Didn't reach out to either me or the company. I also called their "customer support" which is an outsourced Indian call center. One of their forms asks for HR contact phone number and my previous employer (a Fortune 50 company) does not have a public HR phone number. Customer support person told me to just leave the field blank - I informed him that's not possible because they made it a mandatory field. CS person tells me to just put in 0000s. Again, 10 days have passed and Sterling says they have not been able to reach employer; I wouldn't be surprised if they actually tried calling 0000. At this point my hiring date will likely be pushed back due to the sheer incompetence of Sterling.