StepUP Stair PartsReviews of stepupstair.com

Response from StepUP Stair PartsDec 19, 2023

Our sincere apologies for our internal system not updating your address from the online system with your initial order shipping address. We strive for excellence in every way our customer expect; unfortunately computer (and human) errors creep in occasionally. We have made adjustment to avoid this issue going forward. We are willing to provide an incentive; please contact us for details. Our goal is to serve every customer with the highest level of stair expertise coupled with our premier grade of stair parts.

Response from StepUP Stair PartsDec 12, 2023

Thank you Daniel for your kind remarks about our handrail fitting workmanship! Particularly, we recognize the value of our Made in the USA stair parts by our skilled woodworking artisans.

Response from StepUP Stair PartsOct 31, 2023

We thank you for the review of your overall experience with StepUP Stair, Gerald! We highly value our superior value of stair parts along with our skilled customer service with our clientele.

Response from StepUP Stair PartsOct 24, 2023

We highly value your comments, Amar. Our goal is to serve every customer with our high level of stair expertise coupled with our premier grade of stair parts with reasonable pricing.

Response from StepUP Stair PartsOct 12, 2023

We thank you for the review of your overall experience with StepUP Stair! We highly value our superior value and quality of stair parts along with our customer service; quick shipping for our customers, as your mentioned. We always love to hear from a pleased customer.

Response from StepUP Stair PartsOct 12, 2023

We thank you for your review, Rob. We highly value your overall comments. Our goal is to serve every customer with our high level of stair expertise coupled with our premier grade of stair parts with reasonable pricing. Please know that our shipping cost include handling costs which include the packaging needed to ship your order safely.

Response from StepUP Stair PartsSep 11, 2023

Appreciate your stair parts purchase, John! In the effort to provide the most cost effective stair parts, our shipping cost are inclusive of the handling cost. Our apologize if our products arrived untypical due to the small size of the product(s) ordered. As we ask all our customers, please contact us if there is ANY concerns prior to ordering or certainly once you receive. We want to clarify or rectify any issue or misunderstanding. We strive for a 5-star review with each customer!

Response from StepUP Stair PartsAug 23, 2023

We thank you for the review about your overall experience with StepUP Stair! We highly value our superior value and quality of stair parts along with our customer service with quick shipping for our customers. We are always love to hear of a pleased customer.