Stellation Media x Fanbase IntelReviews of stellationmedia.com

Response from Stellation Media x Fanbase IntelJul 14, 2020

Hi Alexander, As always with our reviews, we will provide our side to the story. First, we do not have 1 conversation with the client in our customer service platform. You stated you are waiting for a refund from January 1st, 2020, why have you not reached out via email? May you please reach out to [email protected] regarding your refund so we can process it. Here's an image that proves we have no had communication with you on our end: https://ibb.co/XW5KgTX --- 1) If you do not follow our guidelines and recommended settings, while performing a lot of manual activity on your end, yes you can get an action block. 2) Our clients see results. Our job is to send traffic to your Instagram page, it's your job to turn them into a new follower. If your content stinks, don't expect good results. Also...you must follow our guides w/recommended settings and targeting. If you are getting action blocked, right off the back, you were not following our directions to maximize results. 3) Yes, in your case the math is correct, however, for most of our clients, most are gaining 10-30+ followers daily. 4) We have live chat from 11am-7pm EST and emails are being answered while live chats are not occurring. 5) skipped by reviewer 6) Yes, Instagram has API updates and sometimes crashes, all manners are fixed in a timely manner and we are very transparent with our clients. 7) Yes, we have offered clients rockstar packages as compensation. It has a lot of cool features actually. 8) Please reach out to [email protected] and we will handle your request. We wish you had a better experience with our platform, however, from the sound of it, our guides from our knowledge have not been followed which had a direct influence on your result. If you don't read the manual, you can't expect the product to work as advertised. - Stellation Media

Response from Stellation Media x Fanbase IntelJul 6, 2020

Hi Spice Gurl, 1) If you followed 600 users and 200 people followed you back, that's a 33.3% Follower Back Rate (FBR) that's WAY above industry standard, so it seems our service was kicking some butt in ONE of our 4 growth features that we provide for our clients. 2) As we explained in our emails with you, if you restart your follow / unfollow cycle our algorithm will not unfollow the users it followed in that cycle. If you let it run it's daily actions, it would follow 50 users, then unfollow 50 users. If you keep on restarting it, it will follow 50, then follow 50, then follow 50. You need to let our software do it's work on the backend, automation = king :) 3) You stated you saw 200 followers just through one of our growth options. It seemed like you also had Mass Story Views & Mass Story Interactions enabled with Mass DM as well. So the results had to be coming in. I'd look up your results however I am unable to find a SPICEGURL in our database. 4) Incorrect targeting - if you were engaging with users that were underaged, foreign or not apart of your respected niche, the targeted you selected was incorrect. We have a full in-depth article in our knowledge base on how to select targeting. We have options to target by hashtags, location, usernames and even explore page. 5) I'v reviewed all the emails with our account managers Marc, it seemed a majority of the time our guides were not being followed and thus results were affected. We have our knolwedge base articles because our system has rules that our algorithm needs to follow. 6) If you would like to give our service another try, feel free to reach out and we'll give you a free month on the house but this time please make sure our guides are followed :) Have a great week! Stellation Media

Response from Stellation Media x Fanbase IntelJul 6, 2020

Hi Jermey, I'm sorry you were not pleased with your results but I can tell you right now why you did not receive many followers, our guides in our knowledge base specifically say do not add more than 50 targets otherwise you will run into problems like this. If our guides are not followed, then yes the results were being affected. A couple of questions... Did you reach out to your account manager at all regarding your growth? Did you contact the live chat that's available from 11am-7pm EST Monday - Friday? I get mistakes to happen but we would like to offer a free month of service to compensate for this lack of growth for you. This time, please make sure to read our guides so you can experience the growth advertised. Contact your account manager and forward them this review too and they will set you up! - Stellation Media Team

Response from Stellation Media x Fanbase IntelJun 17, 2020

Hey Towonder, Marc, your account manager just reached out to you directly regarding your free month of service. Your free month has already expired but don't worry, we'll hook you up with another one! Just respond back to Marc and he will take care of you.. Regarding your follower growth, I am unable to see your account, targeting and setup but when you start your free month, we'll make sure you're set up so everything is working just fine. Stellation Media Team