Stellation Media x Fanbase IntelReviews of stellationmedia.com

As others reported, customer service is AWFUL. The customer support rep (Marc) could care less about you or your business. They decided to cancel PayPal payments and even though my accounts were paid in full - they deleted them as a result. I spent two weeks going back and forth with Marc about rectifying this. He simply did not care! He offered me no discount or anything, so I ended up losing 3 weeks of my subscription. As for the service itself, it's ok but VERY spotty. Not as spotty as Marc's lack of customer service skills, but still pretty bad. Theres a few other companies that perform far, far better than Stellation (Ektora is one of them) and they have way better customer service. Hey Stellation, people like Marc give your company a terrible name. Shaun was a far better account manager, maybe try finding someone like him to replace Marc? You'll stop losing business that way. EDIT: How cringeworthy is it that Marc pats himself on the back for his own customer service? That should tell you everything you need to know. This issue has NOT been resolved. They stole $35 from me and took days to respond (as others noted). The customer service is terrible - point blank. HIGHLY suggest finding another company. I will be doing a full blog write up on this awful experience and how atrocious Marc is at dealing with customers. Stay tuned.

Hi - i am writing this review as i have been a client for several months. the customer service is amazing, marc is extremely helpful and has went above and beyond for me every email and live chat i encountered with him. the service has been working great the last 2 months there was downtime during the election but things have been great since then. i know sometimes it might be down for a day or two but thats what you get with automation. you have to deal with it and know the team will fix it and you can grow your account. i have tried other companies and they get back to your emails every 2 or 3 days and its frustrating.

one of the last companies out there that actually work. would recommend.

In terms of customer service & simply being good people, I absolutely cannot speak highly enough of this group. They bent over backwards to accommodate requests that most would dismiss. Thank you so much, guys. I look forward to working with you for years to come in the future!

I found their help center to be very useful 2 - 90% of my questions are already answered and it's very user friendly… The service is very user friendly - you can even edit your settings from the mobile version - it takes about 10 minutes to set up everything.. The documentation is very straight forward - for a non tech savy person - I can see how it can be a tad bit time consuming to set up but if shawn is your support guy, he will help you out!!!!! Results are amazing - this week I had 2,141 profile visits compared to 200 and I have gained 261 followers according to the analytic system that is also included in the dashboard. Good energy, results and service!!! Cheers 2020!!!

What can I say about Stellation Media; I am not just writing for the sake of it but I am telling you from my own personal experience. Firstly, I have tried other Instagram growth service like Kicksta and Niver, I even bought followers which decreased my Instagram engagement. What I did was to delete all those bot accounts. Kicksta and Nivero service generated results from my one month experience however, I got action blocked by Instagram. I could not perform likes, comments or any other activities, which was really frustrating. Although their customer service was alright. Secondly, now about Stellation, they are just too perfect, the price they offer and the service they offer like mass story engager, likes, poll voting, sliders, question answers, follow for unfollowing is key to get people engaging with your account- it brought amazing results. I could not believe what I saw. In one month I got over new 200 followers. Not only that its real people who like and engage with you every day. I am even getting more comments on the post. I am even getting collaboration from people and brand. Thirdly, what Stellation does is so effective, it's not just about liking post its what is the biggest attribute to getting engagement into your account- Mass story engager. This is not a fake review, this is a note to everyone that Stellation is the best out there for their price and what they have to offer. Customer service is amazing. I am so grateful I found them. I am so overwhelmed that I never thought this could be possible.

So I was bit skeptical at first...but dude, it works. It really does. I manage a real estate account, which as you would imagine is pretty stagnant with follows, even with great content like we have...and it almost lost me a client. Picked up this software to save my ass, and within the first week, we gained 50 organic followers who live in our market. This has already led to new leads for homes for sale. So yes...get this if you want to see a big change in your followers. Recommend 100x over!

I had a great experience in the beggining, although as the time goes the tool needs to be improved. The tool asks to re-log into the account again and it happens almost every day. As for the service, every time I requested service I was answered quickly, however when I requested cancellation, they warned me that they would cancel, but the cancellation was not made and another monthly fee was charged via PayPal. I'm not using the tool anymore and will still be charged. I kindly request that the refund be made urgently, once I requested it will be a month ago and I'm not using it. I do not recommend the tool, because in general it causes many problems of account locking and does not work correctly, because several days we were without the tool, due to maintenance for example.