Stellation Media x Fanbase IntelReviews of stellationmedia.com

Okay service nothing amazing

There customer support is not the best they claim they respond within 3 hours but they can’t even answer a simple payment inquiry question. They state they accept visa but I kept getting an unsuccessful purchase error message after inputting my information several times and it was the correct information at that. You guys want clientele but that’s a bad way to start off not responding to a simple inquiry Update : I updated the rating but I still won’t give a 5 because I haven’t been given an update on when site will be available

MOST OF THE REVIEWS ON THIS SITE, HAVE TO BE 100% FAKE, IVE BEEN WITH STELLATION MEDIA NEARLY A YEAR. WHEN I JOINED DEFINITLY WAS A SUPERB GROWTH STRATEGY, BUT I CAN HONESTLY SAY IN THE LAST 6 MONTHS ACCOUNTS ARE FALLING FAST, THE MASS PRO ENGAGER SHOWS YOU ON THE DASHBOARD THAT THOUSANDS OF ACTIONS ARE BEING MADE ON YOUR BEHALF BUT THEN YOU OPEN INSTAGRAM CHECK YOUR NOTIFICATIONS AND THERE IS NOTHING. CMON CMON ITS A BIG SCAM EVERYDAY I CHECK THE REVIEWS AND THERE IS ALWAYS SOMEONE NEW SAYING ITS A GREAT SERVICE GIVING SOME FAKE STORY AS TO HOW STELLATION CHANGED THERE IG LIVES BUT THERE THIEFS AND DONT EVEN KNOW THEMSELVES WHATS HAPPENING WITH INSTA, NOW THEY JUST TELL ME TO TRY A WHOLE HEEP OF DIFFERENT TECHNIQUES I.E BETTER TARGETING ETC. I FOLLOWED THERE INSTRUCTIONS FOR 3 MONTHS AND GUESS WHAT NOTHING CRAP CRAP SERVICE THERE BECOMING. IVE GOT SCREEN SHOTS, CONVERSATIONS THE WHOLE LOT SAVED IN A FOLDER INCASE THEY TRY TO DENY THIS STATEMENT AND SAY IM NOT A CUSTOMER :)

Hi, I requested info to them and they replied me very polite and with accurate information and links where to get the additional information. Next, I decided to purchase the $149 package and chose Paypal as my payment which they still request you to fill a credit/debit card... (After one trial that show in green on Stripe but then said ERROR....). Second attempt seems to be the one I paid. After that I reach a really naked version of Wordpress profile with not any information other than my name and email. I tried to return to their page and log to my dashboard. After seeing their tutorials, I realize the screens shown there are not the same I was seeing "live" and since in one of their videos talk about cancellation of the service (supposedly easy) I tried to see it right away...the surprise is it doesn't also fit with their tutorials and the link is broken (Page Not Found), Help and videos and it was nearly impossible to be able to cancel my subscription and ask a refund. SINCE FROM MY PURCHASE ONLY 20-30 MINUTES have been passed. Finally after some emailing requesting my cancellation and refund, because what is promised and visually shown in the videos is not what I can see, they replied me politely (again) and suggest me to remain, which I can't do because I can't trust anymore a place that is not working well, specially from the minute one and in a sensitive topic related to business. I'm waiting for their refund (should be done if they are a serious company which I don't say they aren't yet). I can't anything about their services but to what I seen til now I don't want to work with them, specially when your show something that doesn't fit the client reality. I kept video and screenshots of the whole process since before I was reading some reviews here and I was "afraid". Already cancelled my credit card to make sure at least not future payments show up and for the refund, I hope they react during the next 24-48 hours properly, otherwise I will see what are the next measure to take, since I have visual evidences of the differences and all the problems faced during my experience there. Want to solve this with a refund and editing my review (comment and rate) by saying that is the final end of the story. ------------------------------------------------------------ In addition to my review and your reply I want to add: * Stellation place me a refund (not yet arrived but expected for the next week or so). * No complain at all about customer service. My feedback to Stellation Media: * In order to avoid to have a place where you have to log somewhere to get your account details, somewhere else to manage your IG data, etc. Maybe in one single roof could be easier and avoid miss- understandings with clients. * Make the cancellation also easy with a direct access in profile, footer or somewhere easy and intuitive to find would also speak tons. * In terms of UI-UX the experience is poor and this creates confusion to clients and "lost of trust". * The tutorials and dashboard, processes, etc. should match otherwise again UX is bad. If you can update them, I'm sure for future clients you can avoid problems. I'm not trying to tell you how to run your business, I'm just trying to explain you my experience and what I was missing and how those things changed my behavior to the point of leaving the service and ask for a refund. I have e-commerce business for 15 years and selling price for each item is from $1,450 til $4,300 more or less. As you can imagine and intuitive interface and user experience is crucial, as well avoiding broken links and if this happens a designer 404 error page, already helping you to navigate. Those items are not purchased by "impulse", because they are not cheap, they are deeply considered before placing their payment details making the whole experience crucial in order to get a conversion or just someone leaving the page. Anyway, good luck in your business and with some improvement I think you could run much better and attract people like me... Best there and hope you take my review, not only as a complain but as constructive as well.

I got partial refund from them. I bet they are serious company and customer service is great. But did not worked properly for me. 3 stars at the moment. I will try again in the future.

Honest review here... I really think that Stellation Media is a legit company trying as hard as they can to find loopholes in Instagram to help companies grow their account. Where we stand today though - Instagram has won the battle. I tried Stellation Media for 3 weeks and it was a constant tug of war. When it worked - I would start to see results. However, IG would quickly catch on and then lock my account. I changed my password 10 times during this past month & every time feared that I'd log back in to see all of my photos and followers stripped from my account... It reached a point where I stepped back and told myself that it just isn't worth the risk... If everything worked flawlessly, I'd give it a 5 star review. Truth is though - I think that IG has a microscope on this company and the second Stellation Media finds a way to beat IG - IG immediately counteracts by correcting the loophole... If I didn't know any better, I'd suspect that someone that works for IG is a subscriber to Stellation Media for this very purpose because it's minblowing how fast SM can go from working great on your account to tanking and doing nothing for your profile. I cannot recommend that you join Stellation Media at this time, but I applaud their tenacity to fight against IG. They were honest when they were having issues. I wish them the best and I'm not even interested in a refund. It was nice to see a company at least try.