Stellation Media x Fanbase IntelReviews of stellationmedia.com

Update Derek G from the marketing department reached out to me and we figured out a way to fix things with my account. He was also able to refund me from the times the app wasn’t working and even upgrade me to the rockstar package. Although things did not completely turn out how I’d hope, it did end up being a better experience because his customer service was on point. So I am changing my review to 4 out of 5 stars. I have been using stellation media for almost 2 weeks now and its been nothing but issues for me. I have contacted them multiple times only to wait days for them to respond when it says on their website that they respond within 24hrs. Their program so far is crap and they aren't doing much to help out. By the time we figure this out I will prob be 3 weeks into my monthly subscription and would have wasted all that money. I mean what type of service is this!?! I have been having problems with the follow/unfollow function. It is supposed to follow 25 people/day then 7 days later start unfollowing 25 people/day. Why is it that 7 days into their software it has only followed like 20 people. Well I'll tell you why, the program is following 20-25ppl/day then unfollowing the same 20-25 people that same day, which is not giving the people time to even see the follow and respond back with a follow on my page. Their software is botched! Oh and another thing, I muted all the people that I follow and why are they still showing up in my stories and feed when everything is muted. Stellation Media, your customer service is terrible and I expected a lot more from you guys! If you state something on your website I expect it to work/function as described especially when you are charging asinine monthly fees. Stop with the false advertisement just to get new customers, it is wrong and unethical!

one of the last companies out there that actually work. would recommend.

I found their help center to be very useful 2 - 90% of my questions are already answered and it's very user friendly… The service is very user friendly - you can even edit your settings from the mobile version - it takes about 10 minutes to set up everything.. The documentation is very straight forward - for a non tech savy person - I can see how it can be a tad bit time consuming to set up but if shawn is your support guy, he will help you out!!!!! Results are amazing - this week I had 2,141 profile visits compared to 200 and I have gained 261 followers according to the analytic system that is also included in the dashboard. Good energy, results and service!!! Cheers 2020!!!

They are legit and efficient. When there is a problem, they answer fast. The only thing, I was waiting for more followings. But it’s still a decent amount, every month.

Whenever I run into an issue they resolve it quickly and professionally.

great customer service, and totally honors their money back guarantee. They are incredibly supportive with figuring issue out as well. Just not the service for me personally.

Between the three programs I didnt know which one to pick. Good thing they had a package comparison video because without it i would be lost. One thing I think you guys should do is have a better text written comparison because I was stuck for a long time and almost gave up. Other than that, this service has been great to me. I signed up for the rock star package and I have no complaints.

This company keeps their word. I received more follows with no work on my end. Making them apart of your marketing budget is worth it.