Ruth S.
Won't try this again
I ordered 2 ml vials. The price appeared to be absolutely great. The vials are for transferring (shipping) serum, so require caps with each vial. When they arrived I found out why they were so cheap---the 2 ml vials are sold without the caps. Buying the caps would well more than double the price of each unit, and make them the priciest ones on the market. I've ordered this item from other places throughout the last ten years and never once ordered caps and vials separately. I've since ordered the items on another website and have requested a return doc for the vials. _____________________________________________________ I just received a response that Stellar will not take them back because they are non-sterile. These type of tubes are not sold as sterile, they are not individually wrapped and were not expected to be sterile. We will not attempt to buy lab supplies from Stellar again as they sell half an item and then demand more money to send you the rest. Their response says they are remiss in not labeling the vials 'non-sterile,' but they are only remiss in not labeling the vials as half an item. Next post will have the picture of the new Stellar vials going in the trash. __________________________________________ Following your response I will send them back. The plastic bag is unopened. I’ve written a couple times to get return instructions, and posted my earlier review after getting no reply. I appreciate your taking them back. I honestly can’t imagine a use for vials for storing or shipping liquid without caps.
Response from Stellar ScientificSep 18, 2025
Adding to my previous reply - Ruth - I'm happy to clarify this again. We DO accept returns of non-sterile product and we offered to refund your money if you would prefer not sending them back. These tubes were mistakenly labeled as sterile which lead the customer service team to believe they were not returnable. There is no other error. These are intentionally sold without caps for customers who wish to have options and choose from the many different colored cap options. We would appreciate if you would not level a false accusation against us. If it helps you feel better, you are welcome to dispose of them. We intend on refunding your money regardless. We would hope you could find some use for them rather than sending them straight to a landfill without at least giving them some purpose. _______________________________________________________________________________ Thank you very much Ruth for sharing your experience with us. We appreciate all feedback, especially when it helps us uncover an error. It turns out there was a mistake in the product description - This 2mL tube is actually NON-STERILE and as such, can be returned. Thanks to you, we discovered the mistake and this has now been corrected. The customer service team let me know this was the reason why they were unable to assist you further. For the integrity of the supply chain, we don't accept returns for sterile products. We also appreciate the comment about tubes being sold without caps. A fair number of customers buy these for kitting and prefer to have the flexibility to choose different colored caps rather than be locked into a single option. I am happy to say this is a product line that we've begun to focus on more, and are slowly adding versions that come together with caps. We will be sure to provide a link in the product description directing people who buy capless tubes, to where they can purchase caps. Now that we know these are a returnable product we could provide you a return label, but it you don't mind keeping them and letting us refund you for the product, its always better than trucking them back and spewing pollution into the air. Let us know if you would accept a refund and I will see to it that this is addressed promptly (we close in about 25 minutes, so if not today, first thing tomorrow) I want to thank you again for sharing with us and helping us continue to strive to live up to our Stellar name Best of success Lee J Lowenstein President