Stellar ScientificOffering exceptional value and incredible support to research laboratories in a wide range of fields. Our modest catalog of more than one-thousand of the most commonly used plastic consumables and general equipment features everything you need to start up and maintain a high-quality lab.
Stellar Scientific (stellarscientific.com) has 616 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Research & Development · Clarksburg, Maryland
Excellent
Research & Development · MD, Maryland
Excellent
Research & Development · Bethesda, Maryland
Excellent
Research & Development · Salisbury, Maryland
Excellent
616 approved reviews, newest moderated first
Marturano
Quick shipping and good products for a great price.
Response from Stellar ScientificAug 29, 2024
Thank you very much Margarette for choosing Stellar Scientific as your supplier! And, thank you for taking a moment from your hectic day (schools are opening again!) to tell us about your experience with us. We are so happy to know we delivered a great experience.
Ramona B.
The items were shipped quickly. However, products came from several different companies, with no reference to the original Stellar order. So, I spent a great deal of time trying to identify those orders that didn't come directly from Stellar. Other than that, we were pleased with the quick delivery!
Response from Stellar ScientificAug 27, 2024
Thank you so much Ramona for your business and for sharing detailed feedback highlighting a situation that needs to be looked into ASAP! I've got the head of our customer service team looking at your order for insights where the process might have broken down or where we need to change things up moving forward. Our customers deserve and expect to receive the most stellar experience. We are so grateful that you helped us see something we might have overlooked. Thank YOU for being a Stellar partner!
KM
Went above and beyond to get the item needed, great service.
Response from Stellar ScientificAug 27, 2024
Wow! We really appreciate this review! We've had some challenges lately getting this product shipped from our supplier on time. The customer service team doesn't stop until they've figured out a way. Thank you for your business and for your very kind words!
Xiaolin T.
I have not received the product yet. on 8/23/24 I have received the product. Can you please send me an invoice? Thanks! on 8/30/24: The price of the product is very competitive compared to other vendors.
Response from Stellar ScientificAug 12, 2024
Revised our reply on 8/15/2024 - The order was delivered ahead of schedule on August 13th, the day after we received this review: FedEx Tracking 686907958825 Thank you Xiaolin for your business and for bringing your displeasure to our attention. We have looked into the matter and discovered an error was made. You received an incorrect tracking number that was for a different customer. I suspect that might have been confusing and seen as contradictory to the Aug 15th ship date originally provided to you when your order was confirmed. That date is still correct and you can expect the Lab Armor beads to arrive about 3-4 days after. We apologize for the confusion and any disappointment this has caused you. Below is a copy of the email sent to you by Kendall Weaver on July 18th when the order was made: ""Dear Xiaolin, I hope this email finds you well. We appreciate your recent order with us and wanted to provide you with an update on the status of your purchase. Due to high demand for SL-42370-004, we regret to inform you that it is currently on backorder. Our team is working diligently to replenish stock, and we anticipate having the product available for shipment by 8/15."" Should you ever have a question or concern about anything related to an order, we are happy to take your call at 410-764-2225. You can also live-chat with us 9-5EST Or send an email to the customer service representative who took care of your order. I have made a note to have Kendall check in with you on Aug 22nd to confirm you have received your order. Thank you for choosing Stellar Scientific Lee J Lowenstein President
John S.
Easy to order, super helpful staff. Got exactly what I wanted in a very fast time frame
Response from Stellar ScientificJul 30, 2024
Thank you so much John for trusting us with your business and thank you for sharing this wonderful feedback with us! We love making happy scientists!
Barbara J. D.
Friendly representative, great prices and timely delivery!
Response from Stellar ScientificJul 22, 2024
Thank you so much Barbara for your business and for taking time to share your experience with us! We are so happy to know we made you happy!
Sharon D.
Excellent product. Excellent customer service.
Response from Stellar ScientificJul 16, 2024
Thank you very much Sharon for trusting us with your business and for taking a moment to share about your experience working with us. We love making happy scientists
Jacek W.
It took longer than expected to get my order.
Response from Stellar ScientificJul 15, 2024
Thank you Jacek for placing a new order with us today for more pre-cast gels and for sharing your honest feedback with us about the longer-than-expected delivery time. This is something we've been trying to figure out for a while. We used to keep a supply in our warehouse stock for super fast delivery, but we had issues with gels expiring so we decided to have them drop shipped from the manufacturer. Doing this means your gels are made to order so they are guaranteed fresh, but it can take longer to ship. Because they ship cold, any order placed on Wednesday or after, will ship the following week, to be sure someone is there to receive them and put them into a fridge asap We're open to your suggestions how we can improve and serve you better.