Michael C.
Customer service was not very helpful…
Customer service was not very helpful when I was attempting to set up account. Although the problem was that my account didn't have the $4.99 fee in the account. The fact that I online chatted with 3 different reps and only 1 knew the answer right away. The other reps needed several minutes to give answers plus the time waiting in chat. When someone gives access to their personal bank account it is very sketchy experience to be chatting online with a person somewhere in this world and there are not knowledgeable or give the impression of being uninformed.
Response from StellarFiOct 6, 2023
Hi Michael, Thank you for sharing your thoughts, and I'm sorry to hear about your experience with our customer service. We're committed to making things right. Please reach out to [email protected] and request for Yves for further assistance. Regarding your account setup and payment of membership fees, your connected bank account on file needs to have sufficient funds to cover the outstanding payment. If you recently deposited funds into your account, please allow 1-2 business days for your bank to clear the pending deposit. Once the pending deposit is cleared, our system will be able to see the full funds available in your account, and at that time, the payment should go through.